Help Desk Analyst

• Job Title: Help Desk Specialist (Onsite)
• Duration : long-term contract
• Location : Des Moines, IA
• Interview : Video or In Person

Overview:

Seeking an experienced Desktop Support Technician to provide hands-on and remote support for end-users, covering installation, troubleshooting, and maintenance of hardware, software, and network systems.

Responsibilities:

• Provide desk-side and remote support for desktops, laptops, and thin clients.
• Install, patch, and troubleshoot Windows 7/10, Office 2019, and Office 365.
• Troubleshoot issues with Microsoft Edge, Google Chrome, and Windows networking (TCP/IP).
• Support Microsoft Active Directory (client-side), printers, and Apple devices (iPhone/iPad).
• Install and troubleshoot in-house and third-party software.
• Manage hard drive encryption (BitLocker/McAfee).
• Escalate unresolved issues to higher-level support as needed.

Qualifications:

• 4 years’ experience in desktop/laptop support, Windows OS, and Office troubleshooting.
• Strong knowledge of TCP/IP networking and remote support tools.
• Experience supporting Active Directory, BitLocker/McAfee encryption, and Apple devices.
• Preferred: Experience with Google Workspace and system registry modifications.
• Education: Bachelor’s degree or equivalent technical training.
• Certifications: A , Network , MCP preferred.

Skills: Excellent communication, customer service, and problem-solving abilities.

Job Type: Contract

Pay: $35.00 - $40.00 per hour

Expected hours: 40.00 per week

Work Location: In person

Salary : $35 - $40