IT Help Desk Analyst

Job Position : Help Desk Analyst

Job Location : Des Moines, IA (Onsite)

Job Duration : 6 Months

Job Description :

• This is an ONSITE position that requires a resource to be in the office 5 days per week.
• Limit submittals to local candidates.
• Industry certification (A , Network , MCP, etc) Required 4 Years
• 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years
• Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely Required 4 Years
• Windows 7/10 installation, patching, and troubleshooting Required 4 Years
• Ability to troubleshoot issues with Microsoft 2019 Required 4 Years
• Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
• Escalate issues to next level support and or management accordingly Required 4 Years
• Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4 Years
• Demonstrated experience providing support with remote tools Required 4 Years
• Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4 Years
• Troubleshoot desktop and network printers issues Required 4 Years
• Experienced in Google Workspace products Required 4 Years experience in Apple device support (iPad, iPhone) Required 4 Years
• Experience with hard drive encryption – preference for Bitlocker and McAfee Required 4 Years
• Ability to modify system registry Required 4 Years

Regards

C. Mageshwari

Job Types: Full-time, Contract, Temporary

Pay: $25.00 - $30.00 per hour

Work Location: In person

Salary : $25 - $30