What are the responsibilities and job description for the Help Desk Technician position at Techtrove Software Solutions?
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.
Install, patch, and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad, iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:
Preferred: 4-year degree or equivalent technical study.
Certifications:
Industry certifications (A , Network , MCP, etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
Skill
Required / Desired
Amount
of Experience
Industry certification (A , Network , MCP, etc)
Required
4
Years
4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Required
4
Years
Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely
Required
4
Years
Windows 7/10 installation, patching, and troubleshooting
Required
4
Years
Ability to troubleshoot issues with Microsoft 2019
Required
4
Years
Windows networking TCP/IP Configuration and troubleshooting
Required
4
Years
Escalate issues to next level support and or management accordingly
Required
4
Years
Ability to troubleshoot issues with Microsoft Edge and Google Chrome
Required
4
Years
Demonstrated experience providing support with remote tools
Required
4
Years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
Required
4
Years
Troubleshoot desktop and network printers issues
Required
4
Years
Experienced in Google Workspace products
Required
4
Years
xperience in Apple device support (iPad, iPhone)
Required
4
Years
Experience with hard drive encryption – preference for Bitlocker and McAfee
Required
4
Years
Ability to modify system registry
Required
4
Years
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Work Location: In person
Salary : $25 - $30