What are the responsibilities and job description for the Help Desk Support position at nLeague?
Job id: 780480
Department: IA DOM
Position: HELPDESK
Location: 1000 east Grand Avenue, Des Moines, IA 50319
Duration: 06 Months
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities
Required Experience:
Department: IA DOM
Position: HELPDESK
Location: 1000 east Grand Avenue, Des Moines, IA 50319
Duration: 06 Months
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities
- Provide desktop/laptop/thin client support both desk-side and remotely.
- Install, patch, and troubleshoot Windows 7/10.
- Troubleshoot issues with Microsoft 2019 and Office 365 products.
- Configure and troubleshoot Windows networking (TCP/IP).
- Escalate issues to next-level support or management as appropriate.
- Troubleshoot issues with Microsoft Edge and Google Chrome.
- Provide support using remote tools.
- Install and troubleshoot a variety of in-house developed and third-party software.
- Troubleshoot desktop and network printer issues.
- Support Google Workspace products.
- Support Apple devices (iPad, iPhone).
- Understand and support Microsoft Active Directory (client-side).
- Implement hard drive encryption, preferably using Bitlocker and McAfee.
- Modify system registry as needed.
Required Experience:
- 4 years of experience in PC support (desktop/laptop/thin client).
- 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
- 4 years of experience troubleshooting Microsoft 2019.
- 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
- 4 years of experience escalating issues to next-level support/management.
- 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
- 4 years of experience providing support with remote tools.
- 4 years of experience installing and troubleshooting a variety of software.
- Experience in support of Microsoft Office 365 products.
- Experience in Apple device support (iPad, iPhone).
- Thorough understanding of Microsoft Active Directory (client-side).
- Experience with hard drive encryption, preferably Bitlocker and McAfee.
- Ability to troubleshoot desktop and network printer issues.
- Experience with Google Workspace products.
- Ability to modify the system registry.
- Preferred: 4-year degree or equivalent technical study.
- Industry certifications (A , Network , MCP, etc.)
Salary : $42 - $44