What are the responsibilities and job description for the IT Support Technician (Help Desk) position at accesssystemsserviceops?
Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday–Friday, 8am–5pm
Access Systems, a dynamic and fast-growing company, is actively hiring an IT Support Technician. You will play a vital role in supporting our IT systems, business processes, and customer interactions—compensation up to $24/hour.
What You'll Be Doing as an IT Support Technician:
- Gain a deep understanding of our tools and business processes, including onboarding and customer support.
- Prioritize IT support tickets defined by our processes and procedures.
- Monitor, maintain, and resolve issues related to servers, workstations, and network configurations.
- Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system.
What We're Looking For in an IT Support Technician:
- Familiarity with support and troubleshooting of various IT environments.
- Minimum of two years of related experience.
- Effective verbal communication and exceptional customer service skills.
- Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills.
Join Our Team and Enjoy:
- Hands-on custom-tailored training with the opportunity to shadow our current technicians.
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
- Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!
At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.