Sr Operations Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This position is responsible for overseeing and coordinating all operational activities within the warehouse. This position will include focuses on optimizing efficiency, productivity, and profitability across various departments.

Pay: 100-120K Bonus Full benefits Paid Time Off 401(k)

Duties and Responsibilities

• Oversight of multiple departments and functional areas within the branch to ensure smooth day-to-day operations.
• Providing regular reports and updates to senior management on the performance and progress of

operational initiatives.

• Communicates effectively with Corporate management and customers to ensure adherence to

Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any
issues that may arise.

• Develop and implement operational policies, procedures, and standards to streamline workflow,

improve productivity, and enhance overall efficiency.

• Responsible for overseeing and managing the financial performance, including participating in

daily P&L calls with Corporate management

• Monitor inventory levels, track stock movements, and optimize inventory management processes

to minimize stock outs, overstock, and inventory holding costs.

• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate

reporting that consistently exceeds customer expectations.

• Lead and motivate warehouse staff, providing guidance, training, and performance feedback to

foster a positive and high-performing team culture.

• Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to

coordinate warehouse operations and address customer needs and requirements.

• Engages in employee relations initiatives, promptly addressing and resolving employee concerns

to maintain a positive work environment.

• Provide the next level of support for escalated issues during work shifts.
• Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network,

etc.) for troubleshooting or process improvement purposes.

• Utilize warehouse management systems (WMS) and other technology tools to track inventory,

monitor performance metrics, and generate reports for analysis and decision-making.

• Ensure compliance with health and safety regulations, company policies, and industry standards

to maintain a safe working environment for employees and visitors.

• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience

• 5-7 years of management experience (preferably in a high-volume, fast-paced production,

manufacturing, distribution, warehousing or service environment) including experience working
with P&L/budgets.

• Demonstrates a track record of driving operational excellence and delivering measurable results.
• Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and

exerting influence across all levels of the organization.

• Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus

on results and continuous improvement.

• Advanced understanding of Project Management principles and the criticality of deadline

prioritization.

• Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently

meeting deadlines

• Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make

data-driven decisions.

• Proficiency in warehouse management systems (WMS), inventory control software, and MS

Office.

• Familiarity with OSHA regulations and standards

Preferred Skills and Experience

• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Technical background.

Educational Requirements

• Bachelor's degree preferred in a related field or equivalent work experience.

Physical Demands and Working Conditions

• Warehouse environment.
• May require travel.