General Manager - International

CTDI is a large-scale logistics repair and engineering company that services the country’s largest telecommunications and cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The General Manager – International is a senior leadership role accountable for the strategic, operational, and financial performance of CTDI’s international locations in Asia and Latin America. This general manager will drive P&L performance, growth, ensure operational excellence, and maintain strong customer relationships across regional international markets. The role requires hands-on leadership, cross-functional collaboration, and a relentless focus on results. This position will be on site in West Chester, PA at the CTDI Corporate Headquarters, and will report to the Leadership of International Business. International travel may be required.

This position will be located in West Chester, PA.

Key Responsibilities

The General Manager – International will be expected to:

• Full P&L accountability for selected international operations, including budgeting, forecasting, and financial performance. (Revenue, Gross Margin to NIAT $)
• Monitor and manage all revenues and expenses that impact P&L performance.
• Develop and execute strategic plans to drive growth and profitability across international markets.
• Lead, mentor, and manage a diverse team of regional managers, employees, and contingent labor across multiple countries.
• Establish and enforce operational KPIs to ensure service level agreements (SLAs), quality standards, and customer expectations are consistently met or exceeded.
• Drive customer engagement by serving as the senior point of contact for key international clients, resolving escalations, and identifying new business opportunities.
• Collaborate cross-functionally with internal departments (IT, HR, Finance, Engineering, etc.) to align resources and support international operations.
• Implement continuous improvement initiatives to optimize processes, reduce costs, and enhance service delivery. Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Prepare and present detailed business reviews, operational reports, and financial analyses to executive leadership and customers.
• Ensure compliance with all corporate policies, local regulations, and customer-specific requirements.
• Lead the monthly close process by reconciling forecasted results with actuals and providing variance analysis.

Required Qualification and Experience

• Bachelor’s degree in business management or related field (MBA preferred).
• 10 years of progressive leadership experience in international operations, logistics, distribution, or technical services.
• Proven track record of managing high-volume, multiple operations with full P&L and operational responsibility.
• Demonstrated success in leading cross-cultural teams and navigating complex global business environments.
• Proficiency in Microsoft Office Suite (Excel, Word, Access, Project) and data-driven decision-making.

Required Skills

• Exceptional leadership and team-building skills with a hands-on, results-driven mentality.
• Strong financial acumen and analytical capabilities.
• Excellent verbal and written communication skills, including executive-level presentation abilities.
• Proactive problem-solving ability.
• High emotional intelligence and cultural sensitivity.
• Proactive problem solver with a continuous improvement mindset.
• Ability to influence across all levels of the organization and drive changes in a matrixed environment.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Clean & safe warehouse
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time
• Weekly Rewards & Recognition
• Growth Opportunities

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

CTDI’s Global Profile

Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair that includes STB / CPE Division, Mobile & Consumer Electronics, Network Services, Network Deployment Solutions, Products and Supplies. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs worldwide. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 20,000 employees in over 100 facilities worldwide

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 50 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

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