Guest Service Agent

Overview

Join our dynamic hospitality team as a Guest Service Agent specializing in Front Desk and Housekeeping duties This energetic role offers an exciting opportunity to deliver exceptional guest experiences while assisting in managing daily hotel operations. As a vital part of our motel, you will be a point of contact for guests, ensuring their stay is comfortable, memorable, and seamless. Your enthusiasm, hospitality expertise, and multitasking skills will help create a welcoming environment that keeps guests coming back. This position is perfect for those passionate about hospitality and guest relations, eager to grow within a vibrant motel setting.

Duties

• Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently using multi-line phone systems and front desk software
• Provide outstanding customer service by addressing guest inquiries, requests, and concerns promptly and professionally
• Maintain excellent phone etiquette while managing incoming calls
• Support guest relations by offering local information, amenities details, and resolving issues to enhance overall guest satisfaction
• Perform housekeeping services by making beds, replacing used towels with new ones, vacuum carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places.
• Carry out a series of cleaning functions when a guest leaves the hotel, such as changing bed sheets and polishing the furniture to keep them looking good for the use of another guest.
• Uphold hotel standards of cleanliness, safety, and hospitality management throughout all guest interactions and operational tasks

Qualifications

• Previous experience in guest or customer service preferred
• Strong customer service and computer skills with a friendly, energetic approach to guest interactions
• Excellent communication skills with the ability to handle phone etiquette professionally in pressure situations
• Familiarity with hospitality industry standards, including guest relations and hotel experience best practices
• Ability to work flexible hours including nights, weekends, and holidays as needed

Embark on a rewarding career where your enthusiasm for hospitality makes a real difference We're committed to supporting your growth in the industry through comprehensive training and ongoing development opportunities. Join us in creating unforgettable experiences for every guest who walks through our doors

Job Type: Part-time

Pay: $ $12.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule

Work Location: In person

Salary : $12