What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites?
Duties
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accurate information is obtained
- Answer phone calls and respond to guest inquiries promptly and courteously
- Handle guest requests and complaints, escalating issues as necessary
- Provide information about hotel facilities, services, and local attractions
- Process payments and maintain accurate records of transactions
- Assist with reservations and room assignments as needed
- Maintain a clean and organized front desk area
Qualifications
- Previous experience in hotel management or front desk operations is preferred
- Familiarity with phone systems and other office equipment
- Excellent communication skills, both verbal and written
- Ability to speak multiple languages is a plus
- Strong customer service skills with a friendly and professional demeanor
- Knowledge of hospitality industry practices and standards
- Ability to handle difficult situations with patience and diplomacy
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including nights, weekends, and holidays
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be adjusted or expanded based on the needs of the hotel.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Work Location: In person
Salary : $11
