What are the responsibilities and job description for the Weekend AM Front Desk Agent position at Comfort Suites?
This position is for Saturday and Sunday mornings, 7AM to 3PM.
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience in hotel management or guest services is preferred.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations, cancellations, and modifications using multi-line phone systems and hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly to ensure satisfaction.
- Perform night audit duties as required, ensuring accurate financial reporting and record keeping.
- Maintain a clean and organized front desk area while adhering to hospitality standards.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are prepared for arrivals.
- Uphold high standards of phone etiquette when answering calls and responding to guest requests.
Requirements
- Previous experience in hotel or resort front desk operations is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.
- Familiarity with hospitality management practices and night audit procedures is an advantage.
- Excellent phone etiquette and proficiency in using multi-line phone systems.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest information. Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 16 – 30 per week
Benefits:
- Employee discount
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Minot, ND 58701 (Required)
Work Location: In person
Salary : $13 - $15
