What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Arkansas Convention Center?
Company Overview
Holiday Inn is a renowned hotel brand dedicated to providing comfortable, accessible accommodations for business travelers and families alike. Our locations feature modern amenities such as free Internet access, 24-hour markets, and inviting spaces designed to make every guest feel at home.
Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this vital role, you will manage guest check-ins and check-outs, handle inquiries with professionalism, and ensure smooth daily operations at the front desk. Your enthusiasm and organizational skills will help create a positive experience for every guest who walks through our doors.
Duties
- Greet guests warmly and provide exceptional customer service throughout their stay
- Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently
- Check guests in and out using computer literacy and office management software such as Microsoft Office and productivity tools
- Maintain accurate data entry records for reservations, billing, and guest information
- Handle filing, proofreading, and clerical tasks to support smooth front desk operations
- Assist with calendar management and appointment scheduling for hotel staff when needed
- Support office management duties including bookkeeping with QuickBooks or similar software
Qualifications
- Proven experience in office management, clerical work, or customer service roles, preferably in a hospitality or medical/dental setting
- Strong computer skills with proficiency in Microsoft Office, Google Workspace, data entry, and typing accuracy
- Excellent phone etiquette with experience managing multi-line phone systems
- Bilingual abilities are a plus to serve diverse guests effectively
- Demonstrated organizational skills with the ability to prioritize tasks and manage time efficiently
- Previous front desk or administrative experience is highly desirable
- Knowledge of bookkeeping, proofing documents, filing systems, and technical proficiency in productivity software
Join us to be part of a dynamic team where your organizational talents and customer support skills will shine! We’re committed to fostering a positive work environment that values your contributions while offering opportunities for growth.
Pay: $12.00 - $15.00 per hour
Benefits:
- Health insurance
- Vision insurance
Work Location: In person
Salary : $12 - $15