What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Arkansas Convention Center?
Company Overview
Holiday Inn is an American brand of hotels owned by IHG, dedicated to providing exceptional hospitality services primarily for business travelers and families. Our mission is to ensure a comfortable stay with quality accommodations and outstanding customer service.
Summary
We are seeking a Front Desk Agent to join our team at Holiday Inn in the vibrant hospitality sector. This role is crucial in delivering exceptional guest experiences and supporting our commitment to quality service. The ideal candidate will thrive in a fast-paced environment while ensuring guests feel welcomed and valued.
Responsibilities
- Greet and assist guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly.
- Maintain an organized front desk area and ensure all supplies are stocked.
- Process reservations and manage room assignments accurately.
- Provide information about hotel amenities, services, and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures to maintain a safe environment.
Qualifications * Proven experience in customer service or hospitality roles.
- Strong communication skills with the ability to engage effectively with guests.
- Familiarity with front desk operations and hotel management systems preferred.
- Multilingual or bilingual skills are a plus.
- Ability to work flexible hours, including weekends and holidays.
- Excellent problem-solving skills and attention to detail.
- A positive attitude and a passion for delivering outstanding guest experiences.
Call-To-ActionIf you are ready to embark on an exciting journey in the hospitality industry with us at Holiday Inn, we invite you to apply today! Your next adventure awaits!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $12 - $15
