What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Texarkana Convention Center?
Must be flexible
7-3pm...1-9p....3-11p
Job Overview
Join our dynamic team as a Front Desk Agent, where you will be the welcoming face of our establishment! In this pivotal role, you will provide exceptional guest services, ensuring that every visitor feels valued and at home. Your expertise in hospitality management will shine as you handle reservations, check-ins, and guest inquiries with enthusiasm and professionalism. If you thrive in a fast-paced environment and are passionate about creating memorable experiences for guests, this is the perfect opportunity for you!
What you’ll do
- Greet guests with a warm smile and assist with check-in and check-out procedures to ensure a seamless experience.
- Manage reservations and room assignments using hotel management software while maintaining accurate records.
- Provide information about hotel amenities, local attractions, and services to enhance guests' stay.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Operate multi-line phone systems with excellent phone etiquette to manage incoming calls efficiently.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
Basic qualifications
- Strong customer service skills with a passion for hospitality.
- Ability to communicate effectively in English; bilingual or multilingual skills are a plus.
Preferred qualifications
- Previous experience in hotel management or front desk operations.
- Familiarity with night audit processes and procedures.
- Experience working in a resort or similar hospitality environment.
- Knowledge of guest relations best practices.
About us
As part of our vibrant hospitality team, you'll play an essential role in creating unforgettable experiences for our guests. We pride ourselves on our supportive culture that values every employee's contribution. Join us in delivering exceptional service that leaves a lasting impression!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12 - $14