What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites Youngstown North?
JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guest services through various departments within the hotel.
ESSENTIAL FUNCTIONS:
Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system
Assists guests upon arrival and handles check-in procedure swiftly and accurately
Maximizes room revenue and occupancy levels through suggestive selling
Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register
Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories
Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests
Examines the day's reservations for correct date, type of room reserved, and any special requests
Executes reservations using signal blocking cards and files reservation cards alphabetically
Complies with the hotel's security and emergency procedures
Complies with all corporate office and applicable franchise policies and procedures
Maintains order and cleanliness of the front desk area
Provides assistance to other employees to contribute to the smooth operation of the department and hotel
Performs other related and unrelated tasks as assigned by management
Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance. Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
Educational/Vocational Preparation: High school graduate or equivalent. Previous hotel front office experience preferred; however, ability gained through 2 years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14