What are the responsibilities and job description for the Guest Services - 3--11 and 11--7 position at Comfort Inn of Iron Mountain?
The Holiday Inn Express and Comfort Inn are hiring!
Job description:
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly and courteously
- Operate the phone system to answer, screen, or forward calls as necessary
- Assist with reservations and cancellations, ensuring accuracy of bookings
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
```Qualifications```
- Previous experience in hospitality or hotel industry preferred
- Excellent phone etiquette and customer service skills
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Knowledge of night audit procedures is an advantage
- Familiarity with guest services and guest relations best practices
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Please submit your application with a resume highlighting relevant experience. Only qualified candidates will be contacted for an interview.
Employees must be able to work evenings (3-11pm) and overnight (11-7am) and weekends.
Job Types: Full-time, Part-time
Work Location: In person
Pay: $13.75 - $15.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Free parking
- Paid time off
Work Location: In person
Salary : $14 - $15