What are the responsibilities and job description for the Guest Services Coordinator position at Van's Honda?
Do you have a positive attitude and love interacting with people? Then this is the position for you!
A part time greeter at Van's Honda is responsible for a warm welcome to every customer entering the dealership and helping them find where they need to be. You will provide general office support with a variety of clerical activities and related tasks, in between making sure customers entering the building get to their intended destination. The Greeter is responsible for directing calls and visitors to appropriate associates, flow of correspondence as well as additional clerical duties. Must present a professional, friendly image.
Schedule:
Monday: 4pm to 7pm / Thursday: 4pm to 7pm / Saturday 8am to 4pm
Essential Duties & Responsibilities:
- Greets and directs visitors to the company. Refers customers who have additional questions to the correct individual.
- Answers incoming calls and directs the caller to the appropriate person, if asked for by name, or department.
- Communicates with callers in a professional, courteous and efficient manner, minimizing the time a caller is put on hold. Informs caller if there is no answer, requesting if they would like voice mail.
- Takes messages, if requested by the caller, including full name, time of call, reason for call and return number. Communicate messages to the appropriate party in a timely manner.
- For general inquiries, provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
- Updates and distributes company telephone roster.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
- Handles customer complaints with integrity and poise and escorts or refers the customer to the appropriate individual for further communication.
- Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
- May also assist with other related clerical duties such as photocopying, faxing, filing and collating.
- Maintain a cooperative manner with other employees.
- Uphold the company's non-disclosure and confidentiality policies and agreements.
Summary
As a Part Time Greeter, you will be the welcoming face of our retail environment, responsible for providing outstanding customer service and creating a positive first impression for our guests. Reporting to the Store Manager, you will utilize your core skills in communication, cash handling, and basic math to assist customers effectively. Your premium skills in POS systems and merchandising will enhance the shopping experience, while your relevant experience in a grocery store setting will ensure you are well-equipped to address customer needs. Join our team to contribute to a friendly and efficient shopping atmosphere.
Qualifications
- Strong customer service skills and effective communication abilities
- Experience in retail sales and cash handling
- Proficiency with cash registers and basic math skills
- Familiarity with stocking and merchandising techniques
- Ability to operate POS systems and conduct product demonstrations
- Bilingual candidates are preferred
- Previous experience in a grocery store setting is a plus
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 14 per week
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15