Hotel Night Auditor( weekends)

Overview

Join our dynamic hospitality team as a Hotel Night Auditor, working weekends to ensure seamless overnight operations and exceptional guest experiences. This energetic role is perfect for motivated individuals who thrive in a fast-paced environment, possess strong attention to detail, and enjoy providing top-tier customer service. As a Night Auditor, you will be the vital link between guest services and hotel management during the overnight shift, maintaining operational excellence and guest satisfaction through efficient front desk management and accurate financial reconciliation. Your multilingual skills and hospitality expertise will shine as you handle guest inquiries, resolve issues, and uphold the hotel’s standards of hospitality.

Duties

• Manage the front desk operations during overnight hours, including check-ins, check-outs, and guest requests with professionalism and warmth
• Conduct nightly audit procedures utilizing choice advantage or similar hotel management software to ensure accurate financial records and reporting
• Provide exceptional guest services by addressing inquiries, resolving concerns, and ensuring guest satisfaction through friendly communication and effective problem-solving
• Handle multi-line phone systems with proper phone etiquette to assist guests, staff, and vendors efficiently
• Enforce hotel emergency procedures promptly and accurately in response to incidents or safety concerns
• Prepare detailed shift reports, incident logs, and audit documentation to maintain operational transparency and accountability
• Support hotel management with administrative tasks such as updating reservations, managing guest accounts, and coordinating special requests

Qualifications

• Proven experience in hospitality management or hotel operations, particularly in night audit or front desk roles
• Strong knowledge of hotel management systems such as OPERA or comparable platforms
• Excellent customer service skills with a friendly demeanor and proactive approach to guest relations
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
• Familiarity with hotel emergency procedures, guest services protocols, and hospitality best practices
• Exceptional phone etiquette skills combined with experience managing multi-line phone systems
• Previous resort or hotel experience preferred; familiarity with resort amenities enhances service delivery
• Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail

This role offers an exciting opportunity to be an integral part of a vibrant hospitality environment where your skills make a real difference. If you’re passionate about delivering memorable guest experiences while ensuring smooth overnight operations, we want to hear from you!

Pay: From $21.76 per hour

Benefits:

• Employee discount

Work Location: In person

Benefits:

Salary : $22