Hotel Night Auditor

Overview

Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations at our vibrant hotel. In this pivotal role, you’ll be the first point of contact during nighttime hours, managing guest check-ins and check-outs, balancing accounts, and maintaining the safety and security of the property. Your enthusiasm for guest service and hospitality management will help create memorable experiences for our guests while ensuring the hotel runs smoothly through the night. This position offers an exciting opportunity to showcase your multitasking skills in a fast-paced environment, all while providing exceptional service in a welcoming setting.

Responsibilities

• Greet guests warmly upon arrival and assist with late check-ins, ensuring a smooth and friendly experience.
• Perform nightly audits of front desk transactions, including billing, reservations, and account reconciliations to ensure accuracy.
• Respond promptly to guest inquiries via phone or in person, providing information about hotel amenities, local attractions, and services with professionalism and enthusiasm.
• Maintain security by monitoring CCTV surveillance, conducting patrols around the property, and managing access control for staff and visitors.
• Handle guest requests efficiently, resolving issues related to room accommodations or billing with a positive attitude.
• Prepare detailed shift reports documenting nightly activities, incidents, and any maintenance or safety concerns requiring follow-up.
• Manage multi-line phone systems with excellent phone etiquette to assist guests and coordinate with other departments seamlessly.

Experience

• Previous experience in hospitality management or hotel operations is highly preferred.
• Strong customer service skills with a passion for guest relations and hospitality excellence.
• Familiarity with front desk procedures, night audit processes, and hotel management software systems.
• Multilingual abilities or bilingual proficiency are advantageous for serving diverse guests effectively.
• Knowledge of resort operations or experience working in a busy hotel environment enhances your ability to adapt quickly.
• Excellent communication skills, including phone etiquette and handling multi-line phone systems confidently.
• Experience in guest services roles that emphasize hospitality management, guest relations, and problem-solving in a fast-paced setting.

Embark on a rewarding career where your dedication to hospitality management makes every guest’s stay exceptional!

Pay: $16.00 - $18.00 per hour

Work Location: In person

Benefits:

Salary : $16 - $18