Front Desk

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage front desk operations, including check-ins and check-outs.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the goals of the hotel.
• Be able to operate hotel reservations software competently and efficiently.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Be knowledgeable about Choice Hotels reward program
• Answer the phones according to the standards of proper etiquette and as quickly as possible.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Ensure the cleanliness of the front desk and back office area at all times.
• Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas, requested by the General Manager or the Front Desk Manager.
• Assist all guests in problems and questions as required.
• Assist fellow associates in their jobs when able to improve daily operations of the hote
• Maintain accurate records of reservations and cancellations.
• Assist with calendar management for appointments and events.
• Perform clerical duties such as proofreading documents and managing correspondence.
• Ensure the front desk area is tidy and organized at all times.
• Collaborate with other departments to fulfill guest requests and resolve issues promptly.
• Utilize computer systems for booking management and customer support.

Requirements

• Proven experience in customer service or front desk roles is preferred.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficient in computer literacy, including familiarity with hotel management software.
• Excellent communication skills, both verbal and written.
• Ability to maintain professionalism in a fast-paced environment.
• Strong attention to detail, particularly in proofreading and clerical tasks.
• A positive attitude and a commitment to providing outstanding guest experiences.
• Flexibility to work various shifts, including weekends and holidays as needed.

If you are passionate about delivering exceptional service in a dynamic environment, we encourage you to apply for the Front Desk Agent position.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Work Location: In person

Salary : $17