Guest Services Liaison/Staff Assistant

Column Technical Services is seeking a friendly Guest Services Liaison/Staff Assistant. As the first point of contact for patients, families, and staff, you'll be the friendly face (and voice) that guides guests, provides vital information, and supports smooth operations behind the scenes. If you're detail-oriented, people-focused, and thrive in a dynamic healthcare environment, this is your chance to make a meaningful difference every day. Apply today and let's start a conversation! Shift: Monday-Friday, 12 p.m.-8 p.m., with weekend rotations. We're looking for someone who can remain flexible and adaptable to departmental needs, which may shift on a daily or weekly basis.

Job Summary: Serve as a key point of contact by delivering up-to-date patient location information to visitors, staff, and incoming callers. Welcomes and assists patients and guests, guiding them to appropriate areas within the Center. Oversees activity in the New Memorial elevators and lobby, offering clear explanations of visitation policies. Provides comprehensive clerical and administrative support to the Director of Patient Relations. Key Responsibilities:

• Utilize Customer's systems and collaborate with departments including Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH to identify and provide accurate patient location information.
• Recognize urgent communications and ensure timely message delivery via hand delivery or the paging system.
• Monitor and manage uncollected or duplicate messages; notify Patient Representatives as needed.
• Respond to phone calls and walk-in inquiries from patients, families, and staff, efficiently triaging and addressing concerns.
• Provide immediate support and direction when possible or escalate appropriately.
• Clarify caller, visitor, or patient inquiries to determine the nature of patient location requests.
• Access available tools and databases to accurately locate patients and guide callers or visitors to the appropriate contact or room.
• When transferring calls to patient rooms, ensure callers are informed and provided with the direct contact number.
• Maintain strict confidentiality of restricted information by appropriately informing inquirers when no data is available for a patient name.
• Communicate updates such as room changes to relevant departments, including Admitting.
• Welcome and assist visitors, offering clear directions to relevant departments, staff, and hospital services.
• Escort or direct families and visitors to private spaces (e.g., conference rooms) when appropriate, particularly during emotional or sensitive situations.
• Educate visitors on institutional policies such as visiting hours and guest privileges.
  
  

Required Skills & Experience

• 2-4 years of relevant experience in a similar setting.
• Intermediate verbal communication and interpersonal abilities.
• Basic proficiency with computer systems and related tools.
• HS Diploma / GED Required