What are the responsibilities and job description for the Facilities Management Dispatcher position at Column Technical Services?
Column Technical Service is seeking a resourceful Facilities Management Dispatcher where you'll play a vital role in handling emergency calls, coordinating responses, and ensuring smooth operations across campus in New York city. If you're organized, tech-savvy, and passionate about helping others, and thrive in fast-paced environment apply to today to start a conversation!
This is an onsite position; only candidates located in New York or New Jersey will be considered.
Job SummaryReporting to the Manager of Facilities Administrative Services, this role serves as the primary point of contact for Facilities Management during daytime, evening, and weekend shifts. Responsibilities include managing communications and assisting with database functions such as verifying completed work and closing out work orders.
Key Responsibilities
Emergency Dispatch & Customer Service
This is an onsite position; only candidates located in New York or New Jersey will be considered.
Job SummaryReporting to the Manager of Facilities Administrative Services, this role serves as the primary point of contact for Facilities Management during daytime, evening, and weekend shifts. Responsibilities include managing communications and assisting with database functions such as verifying completed work and closing out work orders.
Key Responsibilities
Emergency Dispatch & Customer Service
- Monitor and respond to the Facilities Management emergency phone line during assigned shifts: weekdays from 8:00 AM–4:00 PM and 4:00 PM–12:00 AM, and weekends from 8:00 AM–4:00 PM.
- Act as the secondary point of contact for all emergency situations across the Center campus.
- Accurately assess incoming issues, log critical details (e.g., emergency type, location, requester information) into the work order system.
- Prioritize requests, notify appropriate Facilities personnel, and route work orders to the correct trade for resolution.
- Provide professional, courteous support to all customers, reinforcing a positive image of the Facilities Management Division.
- Support database accuracy by verifying completed work and ensuring proper work order closure. Communication & Visitor Support
- Greet and assist visitors to the Plant Operations Department.
- Answer incoming calls, taking detailed and accurate messages.
- Assist management in resolving completed work requests to ensure customer satisfaction. Professional Development
- Maintain strong written and verbal communication skills to effectively collaborate with Plant Operations Supervisors, Operations Managers, and the General Manager.
- Demonstrate strong teamwork and interpersonal skills.
- Attend departmental meetings and participate in training sessions to stay current on policies and procedures. Workplace Standards
- Maintain a clean, organized, professional workspace, including shared and public areas.Required Skills & Experience
- Excellent communication skills, with the ability to manage a high volume of urgent calls.
- Strong judgment and discretion when interacting with distressed or concerned customers.
- Proficiency with work order systems, Microsoft Word, email, and intranet paging tools.
- Ability to operate standard office equipment such as copiers and fax machines.
