What are the responsibilities and job description for the Dining Room Host/Hostess-Morning Shift position at COLUMBIA ROOM INC MASTER?
Summary/Objective
This position is responsible for greeting guests. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.
Essential Functions
- Greets and seats guests, presents menus to guests, informs them of daily specials.
- Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
- Takes names on a waiting list.
- Runs the floor plan board.
- Observes tables and keeps track of clean, dirty and occupied tables.
- Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
- Cleans, organizes and stocks menus at host area.
- Answers phone and answers questions concerning the menu and restaurant.
- Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
- Fills room service, if applicable.
- Performs other duties as directed.
Competencies
- Customer Focus.
- Communication Proficiency.
- Organizational Skills.
- Stress Management/Composure.
- Multi-task oriented.
Physical Demands
Estimated percentage of daily physical requirements and/or number of pounds that may need to be lifted on the job:
- 100% -- Stands during entire shift.
- 75% -- Reaches, bends and stoops frequently.
- 20% -- Carries 20-lb. highchair about 10 times per shift over medium distances (20-30 feet).
- 50% -- Verbally communicates with guests and phone callers.
- Must be able to read, write and determine wait time based on Riversides procedures. Must be able to visually scan restaurant for clean, unoccupied tables. This position requires frequent washing of hands.
Benefits include gas, food and Hotel Discounts
Qualifications:Required Education and Experience
None
Preferred Education and Experience
- Prior restaurant experience.
- High school diploma or GED.
Background Check Required
Salary : $15