What are the responsibilities and job description for the Server position at Colen Built Development?
The Server provides food and beverage service to residents and guests. Interacts closely with the residents, guests, and others, providing quality service that enhances the customers’ experience.
- Welcome guests with a warm and friendly demeanor
- Assist in seating guests and providing them with menus
- Communicate any specials or promotions
- Fill glasses with ice water and answer any questions regarding the menu, including allergies or special requests
- Take accurate food and beverage orders from guests and enter them in to the POS system
- Coordinate with the kitchen staff to ensure all of the table’s orders are prepared and delivered on time and together.
- Assembles food on tray; procures items from each station as necessary
- Serves meals; places dishes by courses in front of each person; serves from the left of the person
- Coordinate with the kitchen staff to ensure all of the table’s orders are prepared and delivered on time and together. .
- Removes soiled dishes
- Suggests and serves dessert, coffee, and after-dinner drinks
- Verifies accuracy of process, state and federal taxes, tips, and/or other charges on all bills
- Presents bills to guests
- Handles all cash, credit card, and resident charges as prescribed by standard operating procedures
- Keeps assigned tables, dining room, and bus station clean and tidy
- Advises supervisor of complaints as they occur
- Performs clean-up and closing duties as assigned by the manager
- Participate in pre-shift meetings and training sessions as required
- Perform other duties as required
Qualifications (Education, Experience, Technical Skills)
Education and Experience:
- High Diploma or GED or an equivalent combination of education and experience.
- Previous experience in restaurant or customer service role is preferred but not required
Technical Requirements:
- Effective verbal and written communication skills
- Effectively present information to management, customers, and staff.
- Ability to add, subtract, multiply, and divide.
Skills and Knowledge:
- Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
- Strong multitasking and time management abilities
- Ability to work under pressure while complying with all relevant legislation.
- Knowledge of food and beverage menus, including dietary restrictions and allergies
- Excellent customer service and communication skills
- Critical thinking skills
- Basic math skills for handling payments and calculating tips
- Physical stamina to stand, walk, and carry trays for extended periords.
Personal Attributes
- Safety minded
- Professional and friendly. (Even in tough situations)
- Self-motivated
- Honesty and integrity
- Attention to detail
- Team oriented/team player
- Commitment to diversity, equity and inclusion
Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.
* Drug free work place *
