What are the responsibilities and job description for the Host/Hostess position at Colen Built Development?
The Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.
- Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
- Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
- Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
- Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
- Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or under seated.
- Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
- Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
- Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
- Handle guest complaints or issues professionally or bring them to the manager when necessary.
- Assist in coordinating reservations and managing the wait list.
- Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
- Monitor and manage smooth and efficient table turnover.
- Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
- Uphold high standards of cleanliness and hygiene throughout the restaurant
- Preform other duties as required
Qualifications (Education, Experience, Technical Skills)
Education and Experience:
- High Diploma or GED or an equivalent combination of education and experience.
- Previous experience in a restaurant or customer service role is preferred but not required
Technical Requirements:
- Effective verbal and written communication skills
- Effectively present information to management, customers, and staff.
- Ability to add, subtract, multiply, and divide.
Skills and Knowledge:
- Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
- Strong multitasking and time management abilities
- Ability to work under pressure while complying with all relevant legislation.
- Knowledge of food and beverage menus, including dietary restrictions and allergies
- Excellent customer service and communication skills
- Critical thinking skills
- Basic math skills for handling payments and calculating tips
- Physical stamina to stand, walk, and carry trays for extended periods.
Personal Attributes
- Safety minded
- Professional and friendly. (Even in tough situations)
- Self-motivated
- Honesty and integrity
- Attention to detail
- Team oriented/team player
- Commitment to diversity, equity and inclusion
Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.
* Drug free work place *
