Senior Manager - Supply Chain

The Senior Manager works collaboratively within a team of highly qualified Performance Transformation consultants to deliver performance improvement for healthcare organizations. This position will be primarily responsible for performing billable work for clients. The role of the Senior Manager is to provide leadership by driving engagement results, managing client relationships, managing engagement resources, overseeing development of client deliverables and solutions, overseeing implementation, managing risks and issues, managing engagement logistics and economics, and supporting business development opportunities.   

This position has oversight for engagements of all sizes and durations, which includes accountability for the quality of results, engagement profitability, and client satisfaction. The Senior Manager delivers consulting services while supervising, mentoring, and developing staff.  The Senior Manager serves as subject matter expert on engagements as needed.  This position will also participate in sales and business development activities including sales calls, RFP responses, orals, statements of works preparation, etc.  This position will collaborate with and develop strong client relationships across all levels of the client organization including clinical staff, physicians, and administrative leadership to meet engagement objectives. 

The Senior Manager is required to participate in and lead Coker internal activities including practice development, required and approved educational opportunities and learning the various technologies, methods and processes necessary for the completion of their work for clients.  Additionally, the Senior Manager should: 

• Maintain utilization targets for client billable projects.
• Create value through meaningful client relationship management, solution development and implementation delivery.
• Create a positive team environment by enriching staff skills and knowledge and creating a productive and collaborative environment.
• Create value through meaningful participation to grow and enrich the Practice as a whole or individual Service Area within the Practice.
• Actively participate in add-on sales activities and new sales business development opportunities. 

KEY RESPONSIBILITIES OF THE ROLE: 

• Execute/direct/oversee all aspects of the client engagement including client relationship management, analytical oversight, quality assurance and deliverable development.
• Manage the budget and expenses for their assigned engagements and manage the engagement profitability.
• Manage staff assigned to their engagements including providing mentoring, education for staff, and project evaluations.
• Execute/direct/oversee data analyses, initiate interpretations and recommendations, and oversee verbal, written, and graphic presentations that communicate strategy and outcomes in accordance with the SOW and the needs of the client.
• Oversee clinical initiatives for the practice and provide guidance and quality assurance for practitioners working on those initiatives across all projects.
• Assist in building out the clinical supplies and clinical variation product lines for the practice.
• Effectively execute on engagement plans in accordance with the statement of work and to the client’s satisfaction.
• Effectively engage with clients in a professional and responsible manner representing Coker and our work in an ethical manner.
• Participate in risk and issue identification and mitigation along with the engagement leadership team.
• Participate and lead practice development activities.
• Participate and/or lead Practice-wide activities within Performance Transformation.
• Participate and lead methodology and tool development within their Service Area.
• Mentor and counsel staff within the Practice.
• Actively listen for market opportunities on current engagements, and network and communicate potential leads to leadership.
• Contribute to the development of sales presentation deliverables, leverage Acuvance/Coker tools as appropriate.
• Identify opportunities to improve profitability.
• Complete training requirements on an annual basis as requested.
• Aid in developing training materials in their Service Area or in the Practice in their areas of expertise. 

Note: This description is not intended to be all-inclusive.  Employee may perform other related duties to meet the on-going needs of the organization.