Manager - Ambulatory Operations

The Manager works collaboratively within a team of highly qualified Performance Transformation consultants to deliver performance improvement for healthcare organizations.  This position will be primarily responsible for performing billable work for clients. The role of the Manager will actively lead and participate in engagement workstreams working on activities and deliverables to meet the objectives of the Statement of Work or internal project.  Responsibilities include determining client needs in terms of the engagement statement of work; lead, complete and provide quality assurance over data analyses; interpret data analyses and form initial recommendations and develop potential solutions for consideration; lead the team and participate in the development of client deliverables and presentation materials for various audiences; play an active leadership role in risk identification and mitigation; manage workstream economics and project management; and lead work efforts in the implementation of recommended improvements.

The Manager is responsible for the day-to-day management of all activities, deliverables and staff assigned to their workstream or project.  The Manager will work in building and maintaining an effective and high-performing team for assigned activities.  The Manager will work in a team environment to professionally work with clients on specific workstreams and manage client leadership expectations regarding deliverables against the Statement of Work.  The manager will be responsible for the timely completion of deliverables against the Statement of Work inclusive of all data analytics reviews, deck reviews and final “walk throughs” for presentations they are responsible for managing. The Manager will be a mentor and coach for staff working with them and will utilize Coker and Acuvance solutions and tools as needed. The Manager will work with team and Practice leadership to professionally represent Coker and Acuvance to the client and in all other settings. The Manager is responsible for building strong, referenceable client relationships.

The Manager is required to also participate in Coker internal activities including practice development, required and approved educational opportunities and learning the various technologies, methods and processes necessary for the completion of their work for clients.  Additionally, the Manager should:

•    Maintain utilization targets for client billable projects.
•    Create a positive team environment by enriching staff skills and knowledge and creating a productive and collaborative environment.
•    Create value through meaningful participation to grow and enrich the Practice as a whole or individual Service Areas within the Practice.

KEY RESPONSIBILITIES OF THE ROLE:

•    Execute/direct/oversee analyses, initiate interpretations and review the interpretations, findings and conclusions of others reporting to them on the team. Prepare or lead the preparation of written, graphic and verbal presentations of analytics and recommendations for team leadership review. Utilize sound storyboarding skills and tailoring messaging to the correct audience.
•    Perform quality assurance on assigned workstream deliverables and on deliverables of staff assigned to them for mentorship or oversight on client related or internal projects.
•    Assist in determining client needs by effectively leading client interviews and summarizing findings and observations.
•    Summarize analytical findings in a coherent manner and draw insight from observations, interviews, and data analyses.  Develops accurate conclusions from findings.
•    Effectively execute on project plans in alignment with Statement of Works.
•    Effectively engage with clients in a professional and responsible manner representing Coker and our work in an ethical manner.
•    Complete assigned work as requested by Team leadership to accomplish the Statement of Work including all analytics, reports, implementation processes with the client, etc.
•    Lead project management related activities as assigned.
•    Manage the budget and expenses for their assigned workstream or project.
•    Participate in risk and issue identification and mitigation along with the project leadership team.
•    Actively mentor and lead staff assigned to them through the Practice and on their projects.
•    Participate and lead practice development activities.
•    Participate and lead methodology and tool development within their Service Area.
•    Actively listens for market opportunities on current engagements and networks and communicates potential leads to leadership.
•    Contribute to the development of sales presentation deliverables, leverage Acuvance/Coker tools as appropriate.
•    Proactively seeks opportunities to participate in sales activities.
•    Identifies opportunities to improve profitability.
•    Complete training requirements on an annual basis as requested.

Note: This description is not intended to be all-inclusive.  Employee may perform other related duties to meet the on-going needs of the organization.