What are the responsibilities and job description for the Manager of IT Desktop and Mobility position at Cognowiz?
Job Details
Job Title: Manager of IT Desktop and Mobility
Job Location: Rancho Mirage, CA, USA
Job Type: Fulltime Permanent
Job Description:
The Manager of IT is responsible for leading enterprise-wide endpoint operations, including desktops, laptops, mobile devices, and peripherals, across a large user population. This role oversees a team of technicians, drives endpoint modernization initiatives, and ensures reliable, secure, and customer-focused IT services.
Responsibilities:
- Lead the day-to-day operations of end user computing services supporting thousands of users and endpoints.
- Manage and develop a team of desktop and endpoint technicians, including performance management, coaching, and training.
- Plan and execute hardware refresh cycles, operating system upgrades, and endpoint lifecycle initiatives.
- Oversee endpoint patching and upgrades, ensuring compliance, execution support, and audit readiness.
- Maintain and improve the security posture of end-user devices in partnership with cybersecurity teams.
- Serve as an escalation point for complex technical issues and customer concerns.
- Manage expectations with business stakeholders regarding timelines, priorities, and service delivery.
- Lead endpoint-related projects, including tool upgrades, platform migrations, and process improvements.
- Support and evolve endpoint management platforms (e.g., SCCM, MDM, endpoint configuration tools).
- Collaborate closely with infrastructure, systems, and security teams to ensure alignment across technology platforms.
- Manage vendor relationships related to endpoint hardware, software, and support services.
- Assist with budgeting, planning, and cost control for endpoint services.
- Promote a collaborative, customer-focused, and high-performing team culture.
Required Experience and Skills:
- 5 years of progressive experience in Information Technology or End User Computing environments.
- Prior experience managing teams with multiple direct reports in an enterprise IT support setting.
- Strong technical background supporting Windows desktop environments and enterprise endpoint tools.
- Hands-on experience with endpoint management solutions (e.g., SCCM, MDM platforms, or similar).
- Experience supporting operating system upgrades, patching cycles, and hardware refresh programs.
- Strong customer service mindset with the ability to negotiate priorities and manage expectations.
- Excellent verbal and written communication skills.
- Proven ability to lead through change and manage competing priorities in a fast-paced environment.
- Experience working in large-scale, enterprise IT environments supporting thousands of users.
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