Senior AV Engineer

Job Title: Senior AV Engineer

Location: Onsite in Foster City, CA | 5 days in office - Travel within Bay Area will be required.

Job Description:

We are seeking an experienced Audio-Visual Engineer to manage and scale our AV infrastructure, collaborative spaces, and user experience. This role is crucial for ensuring the reliability, performance, and continuous improvement of all day-to-day AV services and infrastructure projects across our offices. This role is going to wear a lot of hats within audio visual, but looking for project management experience.

Responsibilities:

• Design AV standards, deploy and maintain AV infrastructure, including conference rooms utilizing Neat hardware as well as systems in training spaces utilizing Dante, Q-SYS, Crestron NVX, and AV-over-IP standards.
• Lead and contribute to AV-related projects, including new office build-outs, technology refreshes, and the development of AV service roadmaps and future standards.
• Manage and admin the company's Zoom platform, including user and rooms provisioning and troubleshooting, feature deployment, security compliance, and licensing.
• Provide advanced support and continuous maintenance for all conference and collaborative space technology, including Zoom Rooms, Mac Minis, and room controllers, and perform troubleshooting for meeting and room issues.
• Create and maintain an accurate inventory of all AV devices across all offices, and develop hardware refresh plans based on lifecycle, performance, and operational needs.
• Utilize remote management platforms (e.g., Neat Pulse, Logitech Sync) for device health monitoring, firmware updates, and inventory management across the AV fleet.
• Proactively monitor, manage, and troubleshoot installed AV systems to ensure high reliability and minimal downtime for all users.
• Create and maintain comprehensive technical documentation, systems diagrams, and user-facing guides for all AV services.
• Provide professional and discreet "white-glove" support for executive meeting spaces and essential daily AV needs.
• As needed, act as a technical resource for key internal communications broadcasts, company-wide meetings, and executive offsites, focusing on system reliability, operational workflows, and setup/configuration of Zoom Events.

Qualifications:

• 5 years in a professional audiovisual role.
• 3 years of experience in AV infrastructure design, deployment, or project management.
• Expertise in the administration of the Zoom platform, including Zoom Meetings, Zoom Rooms, and Zoom Events.
• Proven experience providing executive-level white-glove support.
• Expertise in managing and troubleshooting networked AV systems (e.g., Neat, Dante, Q-SYS, Crestron NVX).
• Experience with remote AV device management platforms such as Neat Pulse or Logitech Sync.
• Working knowledge and experience administering the Google Workspace (G-Suite) Admin console.
• Working knowledge of networking fundamentals and AV-over-IP troubleshooting.
• Strong verbal and written communication skills.