Manager of IT Desktop

Job Title: Manager of IT: Desktop and Mobility Services

Location: Onsite

Job Type: Direct Hire

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.

Position Overview

The Manager of IT is responsible for leading enterprise-wide endpoint operations, including desktops, laptops, mobile devices, and peripherals, across a large user population. This role oversees a team of technicians, drives endpoint modernization initiatives, and ensures reliable, secure, and customer-focused IT services.

This position requires a strong blend of technical expertise, people leadership, and customer service skills. The ideal candidate is comfortable operating with a systems administration mindset while managing a large support organization and partnering with infrastructure, security, and leadership teams.

Duties and Responsibilities

• Lead the day-to-day operations of end user computing services supporting thousands of users and endpoints.
• Manage and develop a team of desktop and endpoint technicians, including performance management, coaching, and training.
• Plan and execute hardware refresh cycles, operating system upgrades, and endpoint lifecycle initiatives.
• Oversee endpoint patching and upgrades, ensuring compliance, execution support, and audit readiness.
• Maintain and improve the security posture of end-user devices in partnership with cybersecurity teams.
• Serve as an escalation point for complex technical issues and customer concerns.
• Manage expectations with business stakeholders regarding timelines, priorities, and service delivery.
• Lead endpoint-related projects, including tool upgrades, platform migrations, and process improvements.
• Support and evolve endpoint management platforms (e.g., SCCM, MDM, endpoint configuration tools).
• Collaborate closely with infrastructure, systems, and security teams to ensure alignment across technology platforms.
• Manage vendor relationships related to endpoint hardware, software, and support services.
• Assist with budgeting, planning, and cost control for endpoint services.
• Promote a collaborative, customer-focused, and high-performing team culture.

Required Experience and Skills

• 5 years of progressive experience in Information Technology or End User Computing environments.
• Prior experience managing teams with multiple direct reports in an enterprise IT support setting.
• Strong technical background supporting Windows desktop environments and enterprise endpoint tools.
• Hands-on experience with endpoint management solutions (e.g., SCCM, MDM platforms, or similar).
• Experience supporting operating system upgrades, patching cycles, and hardware refresh programs.
• Strong customer service mindset with the ability to negotiate priorities and manage expectations.
• Excellent verbal and written communication skills.
• Proven ability to lead through change and manage competing priorities in a fast-paced environment.
• Experience working in large-scale, enterprise IT environments supporting thousands of users.