What are the responsibilities and job description for the POS / Payment System Support Analyst - Clover position at COGENT Infotech?
About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Job Title: POS / Payment System Support Analyst - Clover
Location : Long Beach, CA
Duration : 12 Months
Onsite Role
Position Summary
We are seeking a Clover POS Support Specialist to provide technical and operational support for Clover point-of-sale devices used across seven City departments. The contractor will be responsible for configuring, deploying, and decommissioning Clover devices, managing user access, and troubleshooting hardware and software issues, including error messages, network connectivity, and battery-related problems.
Job Description
A contractor is needed to support Clover point of sale devices used by 7 departments throughout the City. The tasks will include: configuring clover devices, decommissioning old clover devices, managing user access, troubleshooting clover devices when issues arise (ex. error messages, network, battery), escalation of clover issues to Bank of America, support of the Clover.com application, support of the Invoiss.com application, and support of the Bank of America payment gateways for payment card devices and software systems.
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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