What are the responsibilities and job description for the Utility Revenue Recovery Specialists position at COGENT Infotech?
Job Summary
We are seeking a detail-oriented and analytical Utility Revenue Specialist to support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies. This role is critical to maintaining customer satisfaction and ensuring compliance with internal policies and regulatory standards.
Key Responsibilities
- Investigate and resolve billing errors utilizing the customer information system (CSS).
- Process billing corrections and adjustments in compliance with company procedures and audit standards.
- Interpret and apply utility tariffs, billing policies, and regulatory practices.
- Research client billing issues as directed.
- Maintain detailed records of billing activities using Excel spreadsheets.
- Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
- Support various ad-hoc billing projects as needed.
Qualifications
- High school diploma or equivalent required; bachelor’s degree in business or related field preferred.
- Proficient with the MS Office Suite including Outlook, Word, and Excel.
- Strong analytical and organizational skills with high attention to detail.
- Ability to manage deadlines effectively in a fast-paced environment