Air and Ocean Import Specialist

8am-5pm, 4 days onsite & 1 remote, contract with potential to convert

The Ocean Import Agent position handles shipments from beginning to end of its life cycle. This position works in a fast-paced environment and requires a strong sense of urgency, the ability to manage tight deadlines, a positive “can do” attitude, and excellent customer service skills.

Key Duties:

Recommend and explain shipping solutions to importers or agents

Select shipping routes based on the nature of goods shipped, transit times, and security needs

Determine efficient and cost-effective methods of moving goods from one location to another

Reserve necessary space on ships, aircraft, trains, or trucks

Arrange delivery or storage of goods at destinations

Consolidate loads with a common destination to reduce costs to individual shippers

Effectively communicate to customers of factors such as shipping options, timelines, transfers, or regulations affecting shipments

Keep records of goods dispatched or received

Monitor or record locations of goods in transit

Pay or arrange for payment for freights or other charges

Prepare invoices or cost quotations for freight transportation

Provide shipment status notifications to exporters, consignees, or insurers

Responsible for receiving, posting, and processing vendor invoices

Ensuring customer invoices are sent in a timely manner as per the KPI requirement

Qualifications:

• Strong knowledge of air export processing
• 1 to 5 years of relevant experience
• Good organizational skills
• Desire to learn
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong team player
• Proficiency in Microsoft Office Suite
• CargoWise experience preferred