What are the responsibilities and job description for the Service Delivery Specialist I - Sheriff's Office (0426) position at Coconino County Arizona?
Nature of Work
Under general supervision, performs work of routine nature for set up of PCs, peripherals, network components, and other equipment as required and performs related work as assigned.
The ideal candidate understands the critical nature of IT systems in a law enforcement and public safety setting.
Please Note: For questions regarding this posting please contact the Sheriff's Office at 928-226-5069.
Typical Duties
(Illustrative Only)
Minimum Qualifications
High school diploma or GED and one year of experience in the computer technical support field or any equivalent combination of education training or experience which demonstrates the ability to perform the duties of the position.
Additional Requirements
A certification must be obtained within 6-months of hire date, ability to lift up to 50 lbs.
Preferred Qualifications
Knowledge, Skills And Abilities
Working knowledge of:
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)
Do you have your A certification?
If you answered no to Question #1, please list and describe any similar certificates you have obtained.
03
Please describe your help desk experience.
04
Please describe your customer service experience.
05
Please describe your training experience.
Under general supervision, performs work of routine nature for set up of PCs, peripherals, network components, and other equipment as required and performs related work as assigned.
The ideal candidate understands the critical nature of IT systems in a law enforcement and public safety setting.
Please Note: For questions regarding this posting please contact the Sheriff's Office at 928-226-5069.
Typical Duties
(Illustrative Only)
- Provides telephone-based support to all levels of county staff in the use of end user hardware and software products; generates work orders and inform field assigned staff of tasks requiring their attention
- Provides limited troubleshooting and maintenance of PC’s and associated peripherals, coordinates with vendors and other IT staff members to resolve hardware, software and network problems
- Installs and configures end-user software; assures that employees know how to care for PC’s and associated peripherals and understand procedures for data backup, network access, etc.
- Assists in maintaining administrative control over IT assets and related supplies through maintenance of inventories, files, logs, etc.
Minimum Qualifications
High school diploma or GED and one year of experience in the computer technical support field or any equivalent combination of education training or experience which demonstrates the ability to perform the duties of the position.
Additional Requirements
A certification must be obtained within 6-months of hire date, ability to lift up to 50 lbs.
Preferred Qualifications
- Law Enforcement knowledge/experience
- Technical/help desk experience
- Customer service experience
- Experience training others
Knowledge, Skills And Abilities
Working knowledge of:
- PC hardware, printers and associated peripherals
- Current PC operating systems and application software
- Analyze, troubleshoot and resolve problems associated with PC hardware and software
- Apply principles and techniques of customer service and effective problem solving in a technical support environment
- Work safely and promote a culture of workplace safety
- Communicate effectively both orally and in writing in one-on-one and group settings
- Comprehend complex verbal and written instructions
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)
- Vacation/Annual Leave
- Sick Leave
- 10 Holidays Per Year
- Health Care Insurance
- Dental Plan
- Vision Plan
- Group Life Insurance
- Pre-Tax Deduction Plan
- Sick Leave Conversion Plan
- Personal Day Purchase Program
- Vacation Sell Back Program
- Tuition Reimbursement Program
- Wellness Program
- Long-Term Disability
- Arizona State Retirement System
- Employee Assistance Program
- On-going Training Opportunities
- Free bus transportation/ EcoPass bus pass
- Dependent Medical, Dental, and Vision
- Supplemental Life (for employees & dependents)
- Flexible Spending Account
- Health Savings Account
- Tax-deferred investment program
- Accidental and Disability Insurance
- Short Term Disability
Do you have your A certification?
- Yes
- No
If you answered no to Question #1, please list and describe any similar certificates you have obtained.
03
Please describe your help desk experience.
04
Please describe your customer service experience.
05
Please describe your training experience.
- Required Question