Hotel Front Desk

Job Overview
Join our dynamic hospitality team as a Hotel Front Desk Associate, where your enthusiasm and dedication will create memorable guest experiences from the moment they arrive. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional customer service, and managing guest inquiries with professionalism and warmth. Your energetic approach will help foster a positive atmosphere that encourages guest loyalty and satisfaction. Whether handling reservations, resolving issues, or coordinating with other departments, your proactive attitude will drive the success of our hospitality operations.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage guest check-in and check-out processes efficiently using hotel management software.
• Handle guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system skills.
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience.
• Coordinate reservations, cancellations, and modifications while maintaining up-to-date records.
• Address guest concerns promptly and professionally, resolving issues to ensure satisfaction.
• Conduct night audit procedures when scheduled, balancing accounts and preparing reports for management.
• Maintain cleanliness and organization of the front desk area to promote a welcoming environment.
• Collaborate with housekeeping, maintenance, and other departments to fulfill guest requests swiftly.
• Uphold hotel policies and procedures related to guest services, safety, and security.

Experience

• Prior experience in hospitality management or front desk operations preferred but not required; training will be provided for motivated candidates.
• Proven ability to deliver outstanding customer service in a fast-paced environment.
• Familiarity with hotel management systems and multi-line phone systems is advantageous.
• Knowledge of hotel operations, guest relations, and hospitality best practices is a plus.
• Strong communication skills coupled with excellent phone etiquette are essential for success in this role.
• Previous experience working in a resort or similar hospitality setting will be considered an asset. Join us to be part of a vibrant team dedicated to creating exceptional guest experiences through energetic service and genuine hospitality!

Pay: $14.00 - $16.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person

Salary : $14 - $16