What are the responsibilities and job description for the Dispatcher position at Coastal Waste & Recycling Inc?
Coastal Waste & Recycling is seeking an experienced Dispatcher to join our growing team!
About Us:
Coastal Waste & Recycling is a growing privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)!
At Coastal Waste & Recycling, our company culture is based on integrity. We do the right things for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.
What’s In It For You:
- Highly Competitive Pay
- Comprehensive Health Benefits Package
- 401(k) Plan with Company Matching Program
- Various Employee-Centric Perks and Initiatives
- Opportunities for Overtime Pay
- Opportunities for Professional Development and Growth
Your Role:
As a Dispatcher you will receive requests, transmit messages and track vehicles. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in stressful situations. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
- Receive English and Spanish calls from Waste Drivers on route
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for swap outs, exchanges, and or missed pick ups
- Prioritize calls according to urgency and importance
- Use cell phone, tablet or computer to send messages to drivers, vehicles or other field units to appropriate locations
- Monitor the route and status of trucks on route to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data and maintain logs and records of calls, activities and other information
What We’re Looking For:
- Proven experience as dispatcher or relevant position
- Must speak fluent Spanish
- Tech-savvy with knowledge of relevant methods
- Fast typing with experience in data entry
- Knowledge of maps, routing, and scheduling
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- High school diploma