Referral Coordinator/ Medical Assistant

Job Opening: Referral Coordinator / Medical Assistant

Coastal Health Blackshear GA is currently seeking a motivated, detail-oriented, and career-driven Referral Coordinator / Medical Assistant to join our growing practice. This role is ideal for a Medical Assistant who is experienced in patient care, referral coordination, and insurance verification, and who enjoys supporting both clinical and administrative functions in a fast-paced medical office.

The Referral Coordinator / Medical Assistant will manage inbound and outbound referrals, assist with patient care and clinical flow, and support the office with scheduling, insurance processes, and administrative tasks. The ideal candidate is organized, patient-focused, and comfortable working across departments.

Key Responsibilities

• Greet, direct, and assist patients and visitors in person and via phone or electronic communication

• Perform Medical Assistant duties, including assisting providers with patient care and clinical workflows

• Coordinate inbound and outbound referrals, ensuring timely and accurate processing

• Serve as a liaison between patients, providers, insurance companies, and specialist offices

• Schedule patient appointments and referrals based on medical necessity and provider direction

• Verify insurance eligibility, obtain authorizations, process co-payments, and manage referral inquiries

• Maintain accurate patient records through electronic and paper systems

• Support patient flow by coordinating appointments, referrals, and follow-up care

• Assist with medical records management, filing, and documentation

• Provide clerical and administrative support and interface with multiple departments as needed

Qualifications

• Certified or experienced Medical Assistant required

• Strong experience with referrals, insurance verification, authorizations, and medical office workflows

• Knowledge of EHR systems and medical documentation

• Excellent communication, organizational, and multitasking skills

• Ability to work independently and as part of a team

• Patient-focused with a professional and compassionate demeanor

Benefits

This position offers a comprehensive benefits package including, but not limited to:

• Competitive wages

• Health, dental, and vision insurance

• Life insurance

• Short- and long-term disability

• 401(k)

• Up to 3 weeks of paid time off

• 7 paid holidays

• A supportive environment that encourages career and personal growth, with opportunities for advancement within Coastal Health

Minimum 1-3 years experience in a medical office preferred. High school diploma or equivalent, Customer service, Oral and Written communication skills, Knowledge of medical terminology, Data entry skills, Ability to work in a fast-paced environment, and teamwork.