What are the responsibilities and job description for the Front Desk Associate position at Coastal Health?
Front Office Check-In / Check-Out Representative
Coastal Health is a leading provider of quality healthcare services, dedicated to offering exceptional care and a supportive work environment. We are currently seeking a motivated and career-oriented Front Office Check-In / Check-Out Representative to join our team!
The Front Office Representative plays a key role in ensuring a positive patient experience by managing check-in and check-out procedures, scheduling appointments, collecting payments, and maintaining accurate patient records and accounts.
Key Responsibilities:
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Greet and assist patients and visitors in person and over the phone, providing excellent customer service.
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Schedule appointments efficiently to optimize provider availability and treatment room use.
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Monitor patient flow and communicate delays to providers when necessary.
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Answer patient inquiries and help ease anxieties, maintaining a calm and welcoming reception area.
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Maintain and update patient records and accounts with accurate personal and financial information.
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Collect co-pays, balance, and assist with billing and credit policies as needed.
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Maintain office supplies and equipment by monitoring inventory and ordering as necessary.
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Assist during patient emergencies by following established protocols.
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Ensure patient privacy and confidentiality are always maintained.
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Follow office policies and procedures, and recommend improvements where applicable.
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Collaborate with team members to support overall office efficiency and patient satisfaction.
Qualifications:
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High School Diploma or equivalent required.
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Minimum 1 year of experience in a medical office or healthcare setting.
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Strong customer service and communication skills.
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Ability to multitask and stay organized in a fast-paced environment.
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Proficient in scheduling, word processing, and general office software.
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Professional demeanor with a team-oriented mindset.
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Strong attention to detail and time management skills.
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Flexibility and reliability are essential.
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Competitive wages
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Health, dental, and vision insurance
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Life insurance
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Short- and long-term disability
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401(k) plan
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Up to 3 weeks paid time off
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7 paid holidays
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Opportunities for career growth and advancement within the company
Qualifications:
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.