Front Desk Associate

Front Office Check-In / Check-Out Representative

Coastal Next Step  – Coastal Health

Coastal Health is a leading provider of quality healthcare services, committed to delivering compassionate, patient-centered care in a supportive and professional environment. We are currently seeking a motivated, reliable, and empathetic Front Office Check-In / Check-Out Representative to join our Next Step team.

This role is essential in creating a welcoming, respectful, and non-judgmental experience for patients seeking addiction treatment. The ideal candidate demonstrates patience, discretion, and understanding while maintaining efficiency and accuracy in a fast-paced medical office.

Position Summary

The Front Office Representative plays a vital role in patient engagement by managing check-in and check-out processes, scheduling appointments, collecting payments, and maintaining accurate patient records. This position serves as the first point of contact and helps set the tone for each patient’s care experience.

Key Responsibilities

• Greet and assist patients and visitors in person and over the phone with professionalism, compassion, and discretion

• Create a calm, supportive, and welcoming environment for individuals receiving addiction treatment

• Schedule appointments efficiently to optimize provider availability and treatment room utilization

• Monitor patient flow and communicate delays or concerns to providers as needed

• Answer patient questions clearly while helping reduce anxiety and maintaining confidentiality

• Maintain accurate and up-to-date patient records, including demographic and financial information

• Collect co-pays and balances, and assist patients with billing and payment policies

• Ensure patient privacy and HIPAA compliance at all times

• Assist during patient emergencies by following established office protocols

• Maintain office supplies and coordinate ordering as needed

• Follow all office policies and procedures and suggest improvements when appropriate

• Collaborate with clinical and administrative team members to support office efficiency and patient satisfaction

Qualifications

• High School Diploma or equivalent required

• Minimum of 1 year experience in a medical office or healthcare setting (addiction or behavioral health experience preferred)

• Strong customer service and communication skills

• Demonstrated empathy, patience, and professionalism when working with vulnerable populations

• Ability to multitask, stay organized, and remain calm in a fast-paced environment

• Proficiency in scheduling systems, word processing, and general office software

• Strong attention to detail and time-management skills

• Team-oriented mindset with flexibility and reliability

Benefits

• Competitive wages

• Health, dental, and vision insurance

• Life insurance

• Short- and long-term disability

• 401(k) retirement plan

• Up to 3 weeks paid time off

• 7 paid holidays

• Opportunities for career growth and advancement within Coastal Health

Join Our Mission

At Coastal Health- Next Step , we believe in treating every individual with dignity, respect, and compassion. If you are passionate about helping others and want to grow your career in a meaningful healthcare environment, we encourage you to apply today.

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.