What are the responsibilities and job description for the Director of Operations position at Coastal Building Maintenance?
About the role
This role suits an operations leader who enjoys building client relationships, developing high-performing teams and improving the day-to-day performance of property maintenance. You will shape the policies, procedures and programs behind safe, reliable and efficient operations; serve as a key client contact; coordinate services, financials, vendors and staffing across the portfolio; and lead the sales team to grow the business. Pay rises with the profit you help create.
Key responsibilities
Maintenance operations
• Lead daily operations across multiple buildings and locations: preventive and corrective maintenance, work orders, inspections and service response.
• Keep preventive maintenance on schedule and documented; track backlog, completion rates, response times and service quality.
• Keep accurate records of labor, materials, parts, equipment history and cost.
• Lead first response and stabilization of building systems, and plan scheduling and resources to meet shifting priorities.
Clients, vendors and safety
• Build strong client, employee, vendor and community relationships; coordinate subcontractors and client-contracted providers.
• Report operational updates, risks, equipment concerns, staffing needs and service issues to leadership.
• Drive a safety-first culture and compliance with federal, state, local, client and company requirements, including incident reporting and corrective actions.
People leadership
• Supervise maintenance personnel, skilled trades and technicians, owning training, onboarding, coaching and performance management.
• Develop the next layer of supervisors so the business can scale without depending on any one person.
Sales, financial performance and growth
• Manage the service business P&L and scale the business line regionally and nationally.
• Lead the sales team and hold it accountable through quotas, pipeline reviews and compensation plans.
• Own pricing, estimating standards and bid approval so work is sold at target margin.
• Grow recurring service-agreement revenue with property managers, owners and commercial accounts.
• Work with accounting on accurate billing and cost recovery; report monthly results and forecasts to ownership with clear actions on any gaps.
Qualifications
Required
• Bachelor’s degree in property/facilities management, business, engineering or a related field, or equivalent education and experience.
• 8 years of facilities maintenance or operations experience, including 5 years managing a facilities team across multiple sites; industrial and retail center experience.
• Led a sales or business development team with P&L ownership and a record of growing revenue and margin.
• Strong analytical skills using data, reports and operational metrics; working knowledge of budgeting, purchasing and accounting practices.
• Strong leadership, communication and relationship skills; able to balance teams, vendors, competing priorities and client expectations.
• Calm, solutions-focused judgment in urgent or changing conditions.
• Proficient with Yardi and Microsoft Office (Outlook, Word, Excel).
Preferred
• CFM, FMP, LEED or similar certification; experience with a CMMS.
• Experience with critical building systems: HVAC, electrical, mechanical, plumbing and life safety.
• Background running a field-service business such as landscaping, HVAC or commercial cleaning.
• Knowledge of the South Florida market, including hurricane-season planning and local licensing rules; bilingual in English and Spanish.
At Coastal Building Maintenance we have always believed that our employees are our most important asset. We have a first-class Human Resources Department, extensive training, on-site coaching, and a reputation for fairness.
En Coastal Building Maintenance nuestros empleados son el elemento más importante de la organización. Debido a que representan parte de nuestra familia, en CBM, incentivamos su crecimiento personal y profesional a través de capacitaciones continuas y entrenamientos prácticos que ayudan a reforzar cualquier conocimiento nuevo o existente.