General Manager

Club Pilates Santa Fe

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 700 territories throughout the United States and continues to expand internationally. Its 450 instructors provide over 6 million workouts a year to tens of thousands of members. For more information, visit www.clubpilates.com

POSITION: The purpose of the General Manager is to manage the studio overall. The primary focus is directing sales representatives with new membership sales by bringing new members to the studio and booking them into Intro classes. The General Manager also has the role of creating a positive welcoming environment, overseeing studio cleanliness/maintenance & retaining current members. Pilates fitness knowledge or background is preferred but not required. The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. 

REQUIREMENTS:

• STRONG leadership qualities - this includes personal drive, initiative & organizational skills
• Strong ability to confidently sell to clients
• Comfort working with budgets, payroll, revenue and forecasting
• Effective critical thinking and problem solving skills
• Successful time management
• 2 years of retail/service sales or fitness sales experience
• Excellent communication and strong customer service skills
• Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training
• Solid writing and grammar skills
• Ability to learn and use the Club Ready software system
• Social media savvy and knowledge of site maintenance and relevant postings
• Ability to take quality photographs
• Ability to stand or sit for up to 8 hours throughout the workday
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Highly organized, proficient in data management
• Must be able to work under pressure and meet tight deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Must have proficient computer skills
• Daily and/or occasional travel may be required

Career commitment - no outside professional/educational pursuits while holding this position

PREFERRED REQUIREMENTS:

• AED/CPR Certified
• Associate's Degree or higher education degree

RESPONSIBILITIES:

• Execute sales process of lead generation, follow up, and close
• Ability to create monthly planning for sales goals and team focus
• Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
• Maintain a high level of personal sales production
• Assumes responsibility for developing selling skills
• Mentor, encourage and motivate sales representatives to meet sales goals
• Book quality appointments to achieve monthly sales quota
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Present available services to current or prospective members
• Create and maintain the work schedule for sales representatives
• Flexibility to be the front desk first responder - cover shifts and vacancies from sales representatives
• Coordinate disciplinary actions of employees with Director
• Provide weekly data reports
• Attend & participate in the weekly coaching/training appointments from corporate
• Maintain & schedule all studio social media postings
• Take frequent photographs of members and studio activities
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Oversee and maintain the cleanliness and organization of the studio
• Other duties as assigned

COMPENSATION & PERKS:

• This position offers a very competitive hourly wage; based on experience.
• Additional bonuses can be earned for achieving studio goals.
• Commission paid on sales.
• Opportunity for bonus based on performance.
• Free Pilates classes.
• Opportunities for growth within the studios including additional sales and management positions.

Job Type: Full-time

Work Location: On-Site

Pay: From $18-$24/hr

Expected hours: 35 hours per week

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off

Shift:

• Evening shift
• Morning shift

Application Question(s):

• How many years of Sales experience do you have?

Education:

• Associate (Required)

Experience:

• Sales: 2 years (Required)
• Supervising: 1 year (Required)
• Customer Service: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)