What are the responsibilities and job description for the SERVICE BDC MANAGER position at CLONINGER FORD INC?
π NOW HIRING: Service BDC Manager π
Cloninger Toyota & Ford | Salisbury, NC
Are you a customer-focused leader who thrives in a fast-paced service environment? Do you love coaching teams, creating amazing guest experiences, and driving results? If so, Cloninger Toyota & Ford of Salisbury wants YOU on our team!
π Why Youβll Love Working With Us
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Guest-First Culture β Every call, every appointment, every interaction matters
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Positive, Supportive Work Environment
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Monthly Employee Recognition β We celebrate wins (big and small!)
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Full Benefits Package including 401(k) with company match
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Competitive Salary: $50,000 β $60,000 annually, based on experience
π§ Your Role as Service BDC Manager
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Lead and coach the Service BDC team to deliver an exceptional guest experience
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Oversee inbound and outbound service calls, appointment scheduling, and follow-ups
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Monitor KPIs, call quality, and appointment show rates
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Partner with Service Management to support daily operations and department goals
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Train, motivate, and develop a high-performing customer service team
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Ensure consistency, professionalism, and a guest-first mindset in every interaction
π Ready to Take the Next Step in Your Career?
Join a dealership group that values people, culture, and growthβfor our guests and our employees.
π Location: Salisbury, NC
π© Apply Today and become part of the Cloninger Automotive family!
Cloninger Toyota & Ford is an Equal Opportunity Employer.
Qualifications:β What Weβre Looking For
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Customer service experience in a call center β REQUIRED
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Dealership service department experience β PREFERRED
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Proven leadership or supervisory experience
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Strong communication, organization, and coaching skills
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Ability to multitask, stay positive, and lead by example
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Passion for customer experience and team success
Salary : $50,000 - $60,000