SERVICE BDC MANAGER

🚗 NOW HIRING: Service BDC Manager 🚗
Cloninger Toyota & Ford | Salisbury, NC

Are you a customer-focused leader who thrives in a fast-paced service environment? Do you love coaching teams, creating amazing guest experiences, and driving results? If so, Cloninger Toyota & Ford of Salisbury wants YOU on our team!

🌟 Why You’ll Love Working With Us

• Guest-First Culture – Every call, every appointment, every interaction matters

• Positive, Supportive Work Environment

• Monthly Employee Recognition – We celebrate wins (big and small!)

• Full Benefits Package including 401(k) with company match

• Competitive Salary: $50,000 – $60,000 annually, based on experience

🔧 Your Role as Service BDC Manager

• Lead and coach the Service BDC team to deliver an exceptional guest experience

• Oversee inbound and outbound service calls, appointment scheduling, and follow-ups

• Monitor KPIs, call quality, and appointment show rates

• Partner with Service Management to support daily operations and department goals

• Train, motivate, and develop a high-performing customer service team

• Ensure consistency, professionalism, and a guest-first mindset in every interaction

🚀 Ready to Take the Next Step in Your Career?

Join a dealership group that values people, culture, and growth—for our guests and our employees.

📍 Location: Salisbury, NC
📩 Apply Today and become part of the Cloninger Automotive family!

Cloninger Toyota & Ford is an Equal Opportunity Employer.

✅ What We’re Looking For

• Customer service experience in a call center – REQUIRED

• Dealership service department experience – PREFERRED

• Proven leadership or supervisory experience

• Strong communication, organization, and coaching skills

• Ability to multitask, stay positive, and lead by example

• Passion for customer experience and team success

Salary : $50,000 - $60,000