Technology Support Specialist

Job Title: Technology Support Specialist Wage/Hour Status: Nonexempt

Reports to: Executive Director of Information Technology Pay Grade: Tech 2 Days: 226

Dept. School: Information Technology Date Revised: 07/29/2026

Primary Purpose

Provide a single point of contact for all district staff to assist and resolve problems relating to classroom instructional technology, Chromebook, educational and general office software. Responsible for providing a high level of customer friendly support.

Qualifications

Education/Certification:

High school diploma or GED

Associate's degree or trade school preferred: Bachelor's degree a plus

Certification for Microsoft, A , Network certification, and Cisco preferred

Special Knowledge/Skills

Experience in the areas of computer and peripheral maintenance repair

Experience with Windows 7, 10 and MAC operating systems

Experience installing, configuring, and servicing desktops systems, laptop systems, chromebooks, network periphals and local periphals

Experience in connectivity and servicing of computer systems to LAN/WAN

Experience in configuring and servicing IP/LAN printers and other network

Periphals

Effective communication with customers and non-technical persons

Experience

Two or more years' experience in technical /customer support role preferred

Major Responsibilities And Duties

Installation

• Install and upgrade computers and peripherals throughout the district.
• Install network cabling and network peripherals throughout the district.
• Relocate computer hardware, peripherals, and equipment as needed.
• Install and configure software as needed.
• Assist with the installation, maintenance, troubleshooting, and repair of network
• Communicate with customers in a positive, confident and customer friendly manner.
• Assist end-users to resolve problems and utilize software in-person and on the phone.
• Work cooperatively with end-users to detect and resolve hardware problems.
• Communicate with software and hardware vendors to resolve end-user problems.
• Communicate with technology staff to detect and resolve end-user problems.
• Prioritize work-orders in a manner that aligns with departmental policy.
• Evaluate and perform remote technology-related repairs.
• Use customer support instances to identify training needs for staff and technology support personnel.
• Log all customer support instances, communication and actions within the help desk software.
• Create and maintain knowledge base articles within the help desk software.
• Facilitate two-way communication between technology groups.
  
  

Equipment Repair and Maintenance

• Diagnose and repair equipment, including printers, terminals, personal computers and I Pads.
• Service equipment according to established preventive maintenance schedule.
• Maintain accurate updated records of preventive maintenance.
• Maintain accurate records of time and materials required to perform repairs and service.
  
  

Safety

• Operate tools and equipment according to prescribed safety procedures.
• Follow established safety procedures and t4echniques to perform job duties, including lifting, climbing and carrying.
• Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.
  
  

Supervisory Responsibilities

None.

Other

• Maintain confidentiality.
• Participate in professional development activities to maintain current knowledge of rules, regulations, and practices.
• Perform other duties as required by the Supervisor and/or Superintendent.
• Follow district safety protocols and emergency procedures.
• Must be present regularly in person.
  
  

Equipment Used

Hand tools and test instruments for electronic repairs and cable installations. Personal computers and peripherals, including modems and printers.

Working Conditions

Mental Demands/Physical Demands/Environmental Factors:

Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment; frequent district wide travel. Occasional prolonged and irregular hours. May be required to be on-call 24 hours a day.

Note: This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.