Customer Service / Project Coordinator - Kitchen and Bath Countertop Fabrication

Join a Team That Raises the Standard

At Classic Rock Fabrication, we don't just manufacture and install countertops—we build lasting relationships. As a Partner Support Specialist (PSS), you'll serve as the primary point of contact for our dealer partners, helping guide projects from quote to installation while delivering exceptional service every step of the way.

If you're organized, thrive in a fast-paced environment, enjoy problem-solving, and take pride in building strong relationships, we'd love to have you on our team.

What You'll Do

As a Partner Support Specialist, you'll act as a key liaison between our dealer partners and internal departments to ensure projects move smoothly and efficiently. Your responsibilities will include:

• Deliver exceptional service and support to our dealer partners.
• Communicate with partners by phone regarding project updates, including conversations involving sensitive or challenging information.
• Coordinate and communicate project details internally and externally via phone and email.
• Manage quotes, orders, installations, and post-installation inquiries in a timely manner.
• Regenerate quotations as needed.
• Create and maintain jobs within Stone Profit Systems.
• Gather all necessary project information to ensure accuracy and successful execution.
• Coordinate and manage job scheduling.
• Provide billing information to the Accounting team.
• Coordinate service work and remakes with management.
• Participate in dealer training sessions and customer visits.
• Partner with Strategic Account Managers to build and maintain strong customer relationships.
• Uphold Classic Rock's Core Values in every interaction.
• Perform other duties as assigned by management.

Working Conditions

• Primarily office-based in a temperature-controlled environment.
• Regular activities include sitting, standing, walking, talking, hearing, and extensive computer use.
• Moderate noise levels typical of an office setting.

Why Join Classic Rock?

At Classic Rock Fabrication, we're committed to investing in our people. We believe in teamwork, professional growth, and creating an environment where employees can build rewarding, long-term careers.

We Offer:

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Company-Paid Life Insurance
• Employee Assistance Program (EAP)
• Training & Career Development Opportunities
• Opportunities for Growth and Advancement
• Supportive Team Environment Built on Our Core Values

What We're Looking For

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Exceptional organizational and time management skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and the ability to learn new software systems.
• Team-oriented mindset with a positive, solution-focused attitude.
• Previous customer service, account management, scheduling, or project coordination experience is preferred.