weekend 3rd shift front desk agent

Overview

Join our dynamic team as a Weekend 3rd Shift Front Desk Agent and become the welcoming face of our hospitality operation during the overnight hours. This energetic role is perfect for motivated individuals who thrive in fast-paced environments, enjoy delivering exceptional guest experiences, and are eager to contribute to a vibrant hospitality setting. As a key member of our front desk team, you will ensure smooth check-in and check-out processes, handle guest inquiries with professionalism, and uphold the highest standards of customer service during your shift. Your dedication will help create memorable stays for our guests while maintaining efficient hotel operations.

Responsibilities

• Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services.
• Manage reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and completeness.
• Respond promptly to guest requests, inquiries, and concerns via phone and in person, demonstrating excellent phone etiquette and customer service skills.
• Conduct night audits to reconcile daily transactions, ensuring all financial records are accurate and complete.
• Follow hotel emergency procedures confidently to ensure guest safety and operational continuity during overnight hours.
• Maintain clear communication with housekeeping, maintenance, and security teams to address guest needs and facility issues efficiently.
• Document shift activities thoroughly through detailed reports, incident logs, and guest interaction records to ensure seamless transitions between shifts.

Skills

• Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service excellence.
• Multilingual or bilingual abilities are highly valued to enhance guest communication and relations.
• Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS).
• Knowledge of hotel management procedures, including night audit processes and hotel emergency protocols.
• Exceptional customer service skills with the ability to problem-solve quickly and effectively in a hospitality environment.
• Strong phone communication skills coupled with professional phone etiquette for handling guest inquiries over the phone.
• Experience working in resort environments or properties with extensive guest relations needs is a plus.

This role offers an exciting opportunity to be part of a lively team dedicated to delivering outstanding hospitality experiences around the clock. If you’re passionate about guest services, possess excellent communication skills, and are eager to work during the quiet yet vital overnight hours, we invite you to apply!

Pay: From $15.00 per hour

Expected hours: 16.0 – 20.0 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $15