EHR Help Desk Specialist

Clara Martin Center is a non-profit community mental health center located in Central Vermont. We provide a variety of high quality behavioral health services to the residents of Orange County and surrounding towns, with offices located in Randolph, Bradford, Chelsea and Wilder.

We have an opening for a full time, on site, EHR Help Desk Specialist to serve as the primary point of contact for training and support of the MyAvatar EHR, ADP Workforce Now, Relias Learning Management System, and organizational mileage reimbursement applications while overseeing Health Information Management functions, compliance activities, auditing processes, and Release of Information operations. This role ensures the integrity, security, availability, and regulatory compliance of electronic health information and related workforce systems.

Essential Functions:

· Serve as the primary point of contact for training and support requests related to the MyAvatar EHR, ADP Workforce Now, Relias Learning Management System, and the organization's mileage reimbursement platform.

· Respond to user inquiries and troubleshoot application, workflow, access, documentation, and system-related issues.

· Support daily HIM operations including record maintenance, chart completion, record integrity, and documentation management.

· Conduct routine audits of electronic health records to ensure documentation quality and regulatory compliance.

· Process requests for release of protected health information in compliance with HIPAA, 42 CFR Part 2, and applicable state and federal regulations.

We offer a comprehensive benefits package including health, dental and vision insurance, a 403b retirement plan with a company match, HSA company match, tuition reimbursement, 3 weeks paid vacation time, 11 paid holidays, and 7 paid sick days to start. We offer staff flexible schedules to support work / life balance, and we pride ourselves on our learning-based culture where our staff can grow & flourish both professionally and personally. Learn more about us at www.claramartin.org.

Job Type: Full-time

Pay: $23.67 - $25.11 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• If selected for the position, are you able to begin in person work by 8/10/26?

Education:

• Associate (Preferred)

Experience:

• Help desk: 2 years (Required)
• Health information management: 1 year (Required)

Ability to Commute:

• Randolph, VT (Required)

Work Location: In person

Salary : $24 - $25