What are the responsibilities and job description for the Business Application Specialist I position at City of Virginia Beach?
Virginia Beach Public Utilities Technical Services is seeking a critically thinking, self-driven individual to assist with technology-related departmental projects while maintaining existing systems. This individual will work as a member of the Public Utilities Technical Services Operations Support team, supporting division technology initiatives, application administration, reporting, training, and user support.
Duties and responsibilities include but are not limited to:
- Provide day-to-day support and management for Infor Public Sector (Hansen) / OpenGov (Cartegraph) (asset management and work order management system)
- Serve as power-user and provide functional support for access control systems (CyberLock, Lenel) and mobile device management software (Horizon MDM)
- Participate in software testing and validation activities, including User Acceptance Testing (UAT), documenting results and issues
- Assist with maintenance and inventory management of technology assets (hardware and software)
- Develop custom reports using MS SQL Server Management Studio, Crystal Reports, Report Builder, Power BI and OpenGov Basic and Advance Designer
- Review business operations; identify business needs and recommend business process improvements
- Liaison with the IT Department and/or vendors to resolve software or hardware issues
- Develop and document business procedures, user guides, and training materials
- Conduct end-user training and provide ongoing support to users with varying levels of technical competency
- Support data integrity through review, correction, validation, and analysis of data entries and reports to ensure accuracy, consistency, and actionable insights
- Perform other related tasks and duties as assigned
- In addition to the minimum requirements, the ideal candidate for this position will have experience or skills listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the application
The ideal candidate should have:
- Experience with asset management and work order management applications or similar software
- Experience serving as a system administrator, power user, or functional lead
- Working knowledge of relational databases, such as MS SQL Server, Access, or similar
- Advanced proficiency with Microsoft Office products or similar programs
- Experience providing technical briefings, developing and conducting training sessions, and creating user-focused documentation
- Ability to effectively communicate complex technical information to non-technical users
- Commitment to quality customer service for internal and external stakeholders
- Detail-oriented with the ability to manage multiple projects and deadlines simultaneously
- Strong prioritization and time-management skills
- Ability to work independently with minimal supervision
The City offers a generous benefits package such as health, dental and life insurance, retirement and savings plans. Other key benefits include 11 holidays plus 3 flexible personal holidays each year
- Paid Time Off (PTO) monthly accruals
- Paid maternity/paternity and parental leave
- Leave donation program
- Tuition Reimbursement
- Employee Assistance Program
- Professional Development
