What are the responsibilities and job description for the Infrastructure Data Specialist position at City of Virginia Beach?
The Department of Public Utilities, Operations Division provides quality water and sanitary sewer services to Virginia Beach residents. Be a part of our diverse and dedicated workforce who provide these essential services. We are currently hiring for the position of Infrastructure Data Specialist
Requirements for Public Utilities, Operations & Maintenance:
All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status. Specific requirements will be determined and communicated by the employee's supervisor based on position. This is an on-site position & requires an in-office presence.
Duties include but are not limited to:
Responsible for the entering and/or retrieving of infrastructure data related to the daily operations of the Public Utilities, Operations-Sewer Collection bureau
Create/Update service requests and/or work orders in Infor Hansen Work Order and Asset Management application from daily reports provided by field crews
Ability to run/interpret Crystal Reports and investigate/resolve any discrepancies
Create/maintain spreadsheets and reports in Microsoft Excel as needed for workflow and project tracking
Update/validate Hansen asset records as required
Serve as the Bureau's Infor Hansen and Service Link (field dispatch software) expert and provide first-line user support and instruction, assisting users with troubleshooting and basic problem resolution
Provide basic one-on-one user training/support to Bureau staff in Hansen, Service Link, Microsoft Office products (concentration on Outlook, Word, and Excel) and other computer software applications and hardware as needed
Liaison with Public Utilities-Technical Services Division and Com-IT to help resolve problems with technology (iPads, computers), hardware, and software problems
Provide recommendations for automating or stream-lining work processes
Complete general clerical and administrative work for Bureau as needed
Performs other job duties as determined by the supervisor based on workload and department needs
A passing score of thirty (30) words per minute on a typing test will be required of all applicants under consideration for interview
The City offers a generous benefits package such as health, dental and life insurance, retirement and savings plans. Other key benefits include:
- 11 holidays plus 3 flexible personal holidays each year
- Paid Time Off (PTO) monthly accruals
- Maternity/paternity and parental leave after 1 year of employment
- Short term disability after 1 year of employment
- Leave donation program
- Tuition Reimbursement
- Employee Assistant Program
- Professional Development
**Ideal candidate will possess qualities and skillset outlined in 'Preferences' portion of posting.**
