What are the responsibilities and job description for the PT Patron Services position at CITY OF SALEM TECHNOLOGY SYSTEMS - CITY OF SALEM?
Ensures security and safety for spectators of an assigned area in the Civic Center facility during scheduled events; does related work as required. Accepts and/or inspects tickets from patrons at assigned gate or entranceway in the Civic Center facility during scheduled events; escorts patrons to proper seating area; does related work as required. Work is performed under the regular supervision of an Events Manager and/or Events Service Supervisor.
Essential Functions
- Provides general security for an assigned area of the Civic Center during scheduled events;
- Properly inspects each admission ticket for correct date/time and event; may be assigned a seating area or vomitorium; inspects admission tickets and determines correct seating location for each ticket.
- Inspects patrons’ bags for prohibited items;
- Recognizes security violations and follows proper protocol;
- Refers escalated situations to supervisor when necessary;
- Ensures the security of hallways and surrounding non-public areas;
- Continuously monitors and inspects surroundings
- Maintains positive communication with the public;
- Operates portable ticket scanning machines and/or tears individual admission tickets;
- Ensures proper use of equipment;
- Operates flashlight;
- Negotiates steps and stairs;
- Responds to public inquiries during events;
- Life safety issues such as location and proper use of fire extinguishers;
- Locate and assist patrons in the event of an evacuation;
- Ability to count as they may be needed to count hard tickets after they are torn;
- Performs related tasks as required.