Events Manager

Job Description

This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.

The Events Manager works within the Events Department for the downtown Raleigh Convention Center. Our modern 500,000 square-foot facility includes a stunning granite lobby with dramatic windows and downtown views, an elegant ballroom, and a massive exhibit hall, all with outstanding tech amenities and award-winning culinary delights.

This role directs and manages the overall planning, production and execution of events, ensuring adherence to industry standards and client expectations. It collaborates closely with event planners and clients to gather detailed event requirements, optimizing event layouts and logistics for maximum efficiency. The events manager also coordinates with both internal and external teams to meet event expectations, prioritizing safety and compliance with policies and procedures.

This department thrives on vision, focus, flexibility, and commitment to operational excellence. As part of the city system, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality.

Work Hours:
This position works during standard office hours Monday - Friday that are subject to change based on the events schedule and on-site coverage requirements, including early mornings, late nights, weekends and holidays, as needed.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Plans, organizes logistics, and manages event operational activities, providing oversight of resource scheduling, staffing, production coordination, and marketing activities
• Serves as front-of-house operations manager as applicable
• Meets with event planners and other clientele to gather event details and requirements. Collaborates in scheduling, event layout and logistics and reviews and verifies requirements and safety procedures based on event, location, and facility space
• Works collaboratively with internal teams such as Operations, Maintenance, Sales, Finance, or any other department to meet event expectations and to comply with policies and procedures, safety codes, and other performance standards
• Performs administrative events management duties including preparing schedules and maintaining schedule changes, conducting planning meetings, preparing estimates and work orders, addressing issues, communicating with the operations team on facility requirements, and monitoring budgeting and contractual agreements
• Maintains schedules, layout drawings, event documentation, records, and files, including assisting as needed with event marketing activities and/or event obtaining sponsors

Typical Qualifications

Education and Experience:

Additional Information

Knowledge of:

• Event Logistics
• Marketing
• Industry trends and practices
• Risk Management
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
• Supervisory principles, practices and techniques

Skill in:

• Creativity
• Problem solving
• Leadership
• Customer Service
• Attention to detail

Ability to:

• Manage conflict and adapt to changing priorities
• Maintain professional composure in high stress situations
• Manage several projects at once in a demanding environment
• Communicate effectively both verbally and in writing
• Develop and maintain effective working relationships