What are the responsibilities and job description for the Animal Services Officer I position at City of Plano?
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Animal Services Officer I
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226096
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Licensing & Inspection
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SERVE
Organizational Values
At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).
Job Details
Are you passionate about animal welfare and ready to embark on a dynamic career where you make a real difference every day?The City of Plano is excited to announce an exciting opportunity for individuals eager to join our team as an Animal Services Officer.
As a Trainee Animal Services Officer, You Will Be At The Forefront Of Ensuring The Well-being Of Our Community's Animals.Here's What You'll Be Learning:
Cutting-Edge Technology: Dive into the world of animal control by mastering the operation of computer-aided dispatch (CAD) and shelter software system.You'll be dispatching field calls, processing daily reports, and embracing the latest technology to enhance your efficiency.
Safe Operations: Learn to operate City animal services vehicles with precision, always adhering to State laws and City policies.Acquire the skills to utilize CAD and operate two-way radio systems using correct codes and signals.
Animal Control Expertise: Respond to animal complaints, remove wild animals from residences, and enforce City of Plano ordinances and regulations.Operate patrol vehicles within City limits to impound animals, utilizing proper equipment and techniques for safe capture and containment.
Compassionate Care: Develop the skills to euthanize animals with care and compassion, especially those that are trapped, high-risk, rabid, critically injured, or sick.Learn to remove deceased animals from various locations and maintain meticulous records of all procedures.
Community Engagement:Educate citizens on compliance with animal laws, responsible pet ownership, and quarantine requirements. Represent the Local Rabies Control Authority, issue citations or warnings, and handle citizen complaints, ensuring the City's regulations are up held.
Administrative Proficiency: Maintain daily paperwork, utilize shelter software for various transactions, and respond to high-volume phone calls and walk-in customers.Develop the ability to enter and track data efficiently, file citations and warrants, and prepare necessary reports.
Event Participation: Assist with off-site events such adoption fairs, providing valuable adoption counseling to prospective pet owners.
Animal Health and Welfare: Learn and apply proper disinfection techniques, ensure proper identification of adoptable animals, and provide necessary medical care, including implanting microchips, performing heartworm tests, and administering vaccinations.
Summary Of Duties
Under close supervision, the Animal Services Officer completes a designated training period to acquire the necessary knowledge and skills to enforce State laws and City of Plano ordinances regarding animal regulations. Provides excellence in customer service to citizens, and provides appropriate and humane care to Shelter animals
Distinguishing Characteristics: This is the entry-level classification in the Animal Control Officer series. The incumbent follows routine procedures and guidelines in the application of prescribed duties and works under close supervision with work frequently reviewed by a superior. This classification is distinguished from the Animal Services Officer II in that the latter performs more complex technical duties requiring a higher level of knowledge and skill.
Essential Job Functions
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Knowledge Of:
City ordinances and State regulations governing animal and disease control sufficient to accurately enforce applicable ordinances and regulations; common animal breeds, diseases and behaviors sufficient to accurately assess appropriate handling or treatment; techniques to capture, handle, tranquilize, and euthanize domestic and wild animals; PC operations and keyboards sufficient to enter and retrieve data.
Skills And Abilities
communicating effectively both verbally and in writing; driving a three-quarter ton truck with animal carrier; operating a two-way radio; utilizing shelter software and various online systems; utilizing equipment required for animal capture and/or containment in accordance with established policies and procedures; ability to deal effectively and professionally with the public in emotional situations.
Education
High school diploma or GED equivalent.
Experience
One (1) year of animal handling and/or customer service. Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
Experience: One (1) year of animal handling and/or customer service. Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
Licenses and Certifications
Must possess a valid Texas Driver’s License (must obtain within 30 days of hire per state law). Must possess or have the ability to obtain the Texas Basic Animal Control Officer Certification within one (1) year of hire; must obtain the Texas Certified Euthanasia Technician certification within 120 days from the date of hire per state law.Must obtain and maintain all required licenses and certifications in accordance with applicable State laws and/or City policies.
Conditions of Employment
Physical Demands and Working Conditions
Positions in this classification frequently bend, stoop, kneel, and reach animals in order to clean animal housing areas and provide general care and perform medical procedures. In record keeping, the position may push and pull drawers open and closed to retrieve and file information. Positions in this classification frequently lift, move, and carry animals and/or supplies that typically weigh up to 100 pounds. The position requires firm grasping and wrist extension and rotation on a frequent basis. Positions in this classification occasionally lift and carry reports and records that typically weigh less than 10 pounds. The position is frequently exposed to loud noise such as barking of dogs and other animal noises. The position works outdoors as well as indoors and is subject to variable weather conditions and exposure to animal bites and scratches, potentially infectious diseases or allergies, as well as wetness and moisture.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.
Benefits
As a valued Team Plano member, you will receive numerous benefits:
Additional Information
For the complete job description for an Animal Services Officer I, view job description .
Equal Employment Opportunity
Equal Opportunity Employer - EOE/M/F/V/D
Open positions are subject to close without notice.
Apply for Job
Previous Job
Job Title
Animal Services Officer I
Next Job
Apply for Job
Job ID
226096
Location
Licensing & Inspection
Full/Part Time
Full-Time
Regular/Temporary
Regular
Additional Information
Add to Favorite Jobs
Email this Job to a Friend
SERVE
Organizational Values
At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).
Job Details
Are you passionate about animal welfare and ready to embark on a dynamic career where you make a real difference every day?The City of Plano is excited to announce an exciting opportunity for individuals eager to join our team as an Animal Services Officer.
As a Trainee Animal Services Officer, You Will Be At The Forefront Of Ensuring The Well-being Of Our Community's Animals.Here's What You'll Be Learning:
Cutting-Edge Technology: Dive into the world of animal control by mastering the operation of computer-aided dispatch (CAD) and shelter software system.You'll be dispatching field calls, processing daily reports, and embracing the latest technology to enhance your efficiency.
Safe Operations: Learn to operate City animal services vehicles with precision, always adhering to State laws and City policies.Acquire the skills to utilize CAD and operate two-way radio systems using correct codes and signals.
Animal Control Expertise: Respond to animal complaints, remove wild animals from residences, and enforce City of Plano ordinances and regulations.Operate patrol vehicles within City limits to impound animals, utilizing proper equipment and techniques for safe capture and containment.
Compassionate Care: Develop the skills to euthanize animals with care and compassion, especially those that are trapped, high-risk, rabid, critically injured, or sick.Learn to remove deceased animals from various locations and maintain meticulous records of all procedures.
Community Engagement:Educate citizens on compliance with animal laws, responsible pet ownership, and quarantine requirements. Represent the Local Rabies Control Authority, issue citations or warnings, and handle citizen complaints, ensuring the City's regulations are up held.
Administrative Proficiency: Maintain daily paperwork, utilize shelter software for various transactions, and respond to high-volume phone calls and walk-in customers.Develop the ability to enter and track data efficiently, file citations and warrants, and prepare necessary reports.
Event Participation: Assist with off-site events such adoption fairs, providing valuable adoption counseling to prospective pet owners.
Animal Health and Welfare: Learn and apply proper disinfection techniques, ensure proper identification of adoptable animals, and provide necessary medical care, including implanting microchips, performing heartworm tests, and administering vaccinations.
Summary Of Duties
Under close supervision, the Animal Services Officer completes a designated training period to acquire the necessary knowledge and skills to enforce State laws and City of Plano ordinances regarding animal regulations. Provides excellence in customer service to citizens, and provides appropriate and humane care to Shelter animals
Distinguishing Characteristics: This is the entry-level classification in the Animal Control Officer series. The incumbent follows routine procedures and guidelines in the application of prescribed duties and works under close supervision with work frequently reviewed by a superior. This classification is distinguished from the Animal Services Officer II in that the latter performs more complex technical duties requiring a higher level of knowledge and skill.
Essential Job Functions
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Learns to operate a computer aided dispatch (CAD) and shelter software system to dispatch field calls and process CAD daily reports.
- Learns to operate City animal services vehicles safely and obeys State laws and City policies during the performance of duties; learns to utilize a computer-aided dispatch system and operates two-way radio systems using correct codes and signals.
- Learns to respond to animal complaints, removes wild animals from residences, and enforces applicable City of Plano ordinances and regulations.
- Learns to operate patrol vehicle within City limits to impound animals roaming at-large, injured animals, or animals involved in bites or scratches; learns how to properly utilize appropriate equipment and techniques to capture and/or contain animals including but not limited to catch-poles, traps, snares, nets, and snake tongs.
- Learns to euthanize animals that are trapped, high-risk, rabid, critically injured, or sick animals impounded in the field; removes deceased animals from residential areas, veterinary clinics, and roadways according to department protocols; learns to load and unload incinerator, unload ashes from incinerator, and maintain proper records.
- Learns to assist with and/or perform humane animal euthanasia in accordance with State laws and department standards.
- Educates citizens regarding compliance with animal laws, ordinances, responsible pet ownership, and quarantine requirements.
- Represents Local Rabies Control Authority to enforce state rabies laws and City licensing requirements; issues citations or written warnings; completes and processes citizen complaints regarding violations; represents the City in Municipal or County Court regarding citations issued for violations of animal regulations.
- Maintains daily work sheets regarding impounded, deceased, and wild animals.
- Learns to utilize shelter software to assist citizens with completion of transactions for adoptions, redemptions, sterilization program, licensing programs, donations, and other transactions; collect fees, prepare daily reports, and prepare cash deposit as required.
- Responds to phone calls and walk-in customers in a high-volume environment; learns to enter data necessary for tracking complaints, animals, Local Rabies Control Authority (LRCA) Reports, etc. into computer data base; learns the proper procedure to file citations and warrants with Municipal Court, Police, or other agencies.
- Learns how to assist with off-site events such as spay/neuter clinics, adoption fairs, etc. and provide adoption counseling to prospective pet owners.
- Learns and applies proper disinfection techniques according to department standards by cleaning animal cages, walls, windows, and flooring; keeps outside exercise areas free of solid waste; observes animals and reports any signs of illness, distress, or safety issues.
- Ensures all adoptable animals are properly identified with tags, collars, and correct cage cards; shows adoptable animals for potential adoptions.
- Learns to implant micro-chips, perform heartworm tests, and administer vaccinations and medications to animals as required; assist veterinarian as needed.
- Learns to operate washers and dryers to clean soiled laundry; folds and puts away clean laundry.
- Fills and refreshes food and water and regularly removes waste in kennels; provides medications to animals in accordance with the department’s veterinary protocols; takes animals to designated areas for exercise.
- Learns to reconcile animals and update paperwork and computer system to reflect changes; prepare rabies specimens for shipment to the Texas Department of State Health Services (DSHS) laboratory for testing.
- Regular and consistent attendance for the assigned work schedule is essential.
- Performs other duties as assigned
- The incumbent works under immediate or close supervision and exercises no supervisory responsibility. Must learn to recognize symptoms of common animal diseases and behaviors, determine characteristics of wild animal behaviors and habitats.
Knowledge Of:
City ordinances and State regulations governing animal and disease control sufficient to accurately enforce applicable ordinances and regulations; common animal breeds, diseases and behaviors sufficient to accurately assess appropriate handling or treatment; techniques to capture, handle, tranquilize, and euthanize domestic and wild animals; PC operations and keyboards sufficient to enter and retrieve data.
Skills And Abilities
communicating effectively both verbally and in writing; driving a three-quarter ton truck with animal carrier; operating a two-way radio; utilizing shelter software and various online systems; utilizing equipment required for animal capture and/or containment in accordance with established policies and procedures; ability to deal effectively and professionally with the public in emotional situations.
Education
High school diploma or GED equivalent.
Experience
One (1) year of animal handling and/or customer service. Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
Experience: One (1) year of animal handling and/or customer service. Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
Licenses and Certifications
Must possess a valid Texas Driver’s License (must obtain within 30 days of hire per state law). Must possess or have the ability to obtain the Texas Basic Animal Control Officer Certification within one (1) year of hire; must obtain the Texas Certified Euthanasia Technician certification within 120 days from the date of hire per state law.Must obtain and maintain all required licenses and certifications in accordance with applicable State laws and/or City policies.
Conditions of Employment
- Must pass a drug test, driver’s license check, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.
Physical Demands and Working Conditions
Positions in this classification frequently bend, stoop, kneel, and reach animals in order to clean animal housing areas and provide general care and perform medical procedures. In record keeping, the position may push and pull drawers open and closed to retrieve and file information. Positions in this classification frequently lift, move, and carry animals and/or supplies that typically weigh up to 100 pounds. The position requires firm grasping and wrist extension and rotation on a frequent basis. Positions in this classification occasionally lift and carry reports and records that typically weigh less than 10 pounds. The position is frequently exposed to loud noise such as barking of dogs and other animal noises. The position works outdoors as well as indoors and is subject to variable weather conditions and exposure to animal bites and scratches, potentially infectious diseases or allergies, as well as wetness and moisture.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.
Benefits
As a valued Team Plano member, you will receive numerous benefits:
- Comprehensive medical, dental, and vision plans
- Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement
- Enrollment in the Retirement Security Plan (RSP) which is fully funded by the City
- Up to three weeks of paid vacation
- Up to three weeks of paid sick leave per year
- Nine paid holidays
- Tuition Assistance
- Free Library Card
- Free recreation center membership
Additional Information
For the complete job description for an Animal Services Officer I, view job description .
Equal Employment Opportunity
Equal Opportunity Employer - EOE/M/F/V/D
Open positions are subject to close without notice.
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