Data Operations Specialist (Support Services Aide) - Public Works

About This Position

The Public Works Department strives to improve the quality of life in Phoenix through efficient delivery of outstanding solid waste, fleet, facilities, and energy management services.

The Public Works Department is seeking a highly motivated individual for the Data Operations Specialist to provide structured oversight of operational data integrity across the Solid Waste IS systems. The position will be responsible for centralizing operational data responsibilities, including exception monitoring, cross-system reconciliation, and governance support, to strengthen reliability and accountability. Along with the responsibility of providing exceptional customer service and of continuously improving overall processes.

Duties Include

• Updating multiple logs and records.
• Update records in a computerized database.
• Compiling work statistics for management reports.
• Use graphic information such as maps, charts, tables, drawings, and other visual aids.
• Knowledge of business software such as spreadsheets, databases, word processing, and email.
  
  

IDEAL CANDIDATE

Knowledge Of

• Quality Assurance cycles and testing.
• Documentation discipline (data dictionaries, change logs).
• Excel proficiency (filters, lookups, pivot tables).
• Ticketing systems (Jira/ServiceNow/Azure DevOps) or similar software.
• Clear issue communication & escalation (incident reporting, cross-team communication, troubleshooting).
  
  

SALARY

Pay Range: $19.54 to $35.08 per hour.

Hiring Range: $19.54 to $30.31 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of responsible clerical work experience which provides the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment, order and dispense supplies and materials, and deal with the public.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

Experience In/with

• Data validation and exception monitoring.
• Customer Relationship Management (CRM) or similar software.
• Work orders or routing integrations.
• Municipal services, utilities, or logistics operations.
• Geographic Information Systems (GIS/Address) validation familiarity or similar software.
• Cross-system reconciliation.
• Basic/SQL or similar software.
  
  

RECRUITMENT DATES

Recruitment closes May 27, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Support Services Aide, JC:71320, ID# 61333, 5/20/26, USM, AJ, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.